IT - Support Analyst (1-year contract)

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. This is a 1-year contract position.

Responsibilities:

• Provide support for customer requests, analyze problems, and escalate issues when necessary.
• Communicate technical information to non-technical users.
• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction.
• Install, configure, and test all new workstations, peripheral equipment, and software.
• Troubleshoot LAN/WAN and connectivity issues.

Experience Requirements:

• Possess a minimum of one (1) year of experience in the resolution of issues related to desktop, applications, or network systems in a Windows environment OR A university degree or diploma in computer science recent graduate.
• Strong troubleshooting and problem-solving skills.
• Strong desire to learn in a fast-paced environment and work within a team of like-minded individuals.
• Excellent communication skills both written and verbal.
• Experience supporting Windows-based environment.
• Functional knowledge of Network protocols such as TCP/IP, DNS and DHCP.

Beneficial to have:

• Experience working in a ticketing system with detailed note taking skills.
• Microsoft Office 365 support experience.
• Experience with Sophos, Dell, Cisco, Ubiquiti, or Meraki networking equipment.
• Experience supporting admin networks with multiple hospitality software (Maestro/Opera/POSI/Ving etc.).
• Customer service experience.

Education:

• A university degree, diploma in computer science, or related IT certificates.
• Microsoft certification(s) MCSA or MCITP.
• CISCO certifications(s) CCNA.

Requirements:

• Vancouver based.
• This is an on-site position.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.