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Client Service Manager
- Victoria, British Columbia, Canada
- Victoria, British Columbia, Canada
Über
Classification: Administrative Officer 24
Reports to: Assistant Director, Member Services
Salary Range: $78,353.21 to $89,258.28 per annum
Union/Excluded: BCGEU
Security Screening: Required
Job Type: Temporary full time for 18 months
Apply Before: 02/23/2026, 11:59 PM
Additional Info: An eligibility list to fill future vacancies may be established. This temporary opportunity may be extended or made regular.
We are seeking a Client Service Manager to join our team in VICTORIA, British Columbia, Canada.
The Client Service Manager (CSM) leads a dedicated team that delivers high‑quality service to plan members and employers. This role sets clear expectations, coaches and develops staff, supports hiring, training and day‑to‑day performance to help the team succeed. The CSM works closely with operational partners to keep daily service targets on track and create a positive, high‑engagement work environment.
The CSM also acts as a business lead for assigned service areas ensuring accurate application of plan rules, coordinating with internal and external partners, and identifying opportunities to improve service quality. Using strong analytical skills and sound judgment, the CSM helps solve operational challenges, supports change initiatives and acts as a reliable resource for both staff and stakeholders.
Hybrid Work Model
This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month.
Additional requirements are determined by the role functions and operational needs of each business area.
BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 780,000 active and retired members and more than 1,000 plan employers, paying out more than $540 million in benefits each month (over $6.5 billion a year) to over 240,000 retirees.
One in eight BC citizens is a member of one of the five pension plans we serve.
Services include providing plan information to members and employers, managing contributions and member records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.
Member Services and Experience (MSE) is comprised of the Member Services Centre (the multi-channel contact centre), the Member Support Services team (intake of member requests, digital and hard copy mail distribution, and member & employer record management and retention, the Digital Experience team (web services, service experience including user experience content and research), and the Communication Services team including creative services). The branch mandate is to provide an integrated, consistent, and personalized service experience for members across all BC public sector pension plans through various channels, with a digital first approach. Service channels include online requests, member calls, written and email enquiries. Communication channels include plan websites, digital and print products, online and instructor led educational webinars, e-learning modules, instructional and training programs, secure portals (My Account and Employer Portal), animated videos, and distribution of digital and print communications products.
Sprachkenntnisse
- English
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