Operations Manager FLS, FMO

SUMMARY  

The Operations Manager FLS, FMO is responsible for the effective management of a team of Facility Coordinators that are dedicated to the FLS category for work order management.  Specific responsibilities include but are not limited to:  Driving team engagement to ensure achievement of all requirements, process development and implementation, achieving service level agreements and maintaining compliance with all regulatory, safety and all other requirements.
 

KEY DUTIES & RESPONSIBILITIES  

People Leadership

People leadership responsibilities include but are not limited to:

•    Manage a team of Facility Coordinators assigned to various accounts supported by BGIS.
•    Responsible for people-oriented activities including but not limited to employee engagement, development, and performance management, hiring and retention, compensation recommendations.
•    Ensures each of your team member's work is performed in accordance to all internal and external requirements.
•    Maintain current awareness and knowledge of all applicable regulations and requirements and ensure your team is made aware of the specific regulations and requirements that apply to their individual portfolios.
•    Establish annual objective setting with your team and conduct semi-annual and annual performance reviews.

Operations Management

•    Manages work orders with a focus on cost control (OT, efficiency, etc.), and weekly work order expenditures.
•    Collaborates with relevant concerned parties to review, develop, refine and implement processes and standard operating procedures.
•    Recommends and implements technologies to achieve greater efficiencies and productivity.
•    Maintains current awareness and ensures compliance with all applicable regulations and requirements. 
•    Monitors and drives team performance to ensure achievement of service level agreements and performance metrics.
•    Achieves greater efficiencies through factors including but not limited to effective resource utilization and labor loading, work order and callback issues review and developing and implementing corrective solutions, leveraging self-perform.
•    Collaborates with FMO, Dispatch and CMMS teams for effective service delivery.
•    Investigates and resolves operational issues.
•    Acts with a high degree of urgency in resolving issues to ensure timely resolution and to maintain client satisfaction.
•    Provide support with operational tools/programs including but not limited to: as GeoTab, Lone Worker, PMR and ODP.
•    Other duties as required.

Strategic Leadership

•    Expansion of Facilities Services business, including hands on on-boarding of new clients and providing strategic leadership and insight to the accounts they support. 
•    Providing monthly reporting to the accounts that they support.
•    Driving continuous improvement and process improvements.
•    Other duties as assigned

KNOWLEDGE & SKILLS 

•    5 to 10 years of trades operations work experience, with at least 5 years at the supervisory or management level.
•    Community college diploma or equivalent training (e.g. RPA, CET).
•    Strong knowledge of HSE and FLS regulations and management systems.
•    Extensive knowledge of applicable regulatory requirements, including provincial/federal OHS legislation, fire and building codes, and environmental laws.
•    Ability to provide guidance and engage a team of employees and drive performance to ensure all requirements are achieved.
•    Skilled at managing a skilled trades operations.
•    Ability to develop and implement processes and standard operating procedures. 
•    Skilled at influencing, persuading and negotiating.
•    Computer proficiency.

Licenses and/or Professional Accreditation
•    Trade certification in one or more of the following would be considered an asset.
•    Journeyman level Refrigeration license.
•    Journeyman level Electrical license.
•    Journeyman level Plumbing license
 

This is a regular, full-time position with a salary range of $84,493 - $105,616 per annum. The starting salary will be based on the successful candidate's competencies, including but not limited to experience, education and performance related to this role.