Parts Technician

Parts Technician – Evening Shift (11:30 AM – 8:00 PM, Monday to Friday) – Calgary

Why Work Here

Working as a Parts Technician in the trucking industry can be a rewarding career choice for those who enjoy building relationships and have a passion for people. On the evening shift, you play a critical role in supporting technicians and customers through the busiest part of the day and into closing, ensuring trucks are repaired quickly and fleets stay on the road. You are an essential part of keeping operations moving.

Treated Well

Your direct manager is a well-respected and knowledgeable leader who remains calm and supportive in even the most demanding situations. Evening shift team members are trusted to manage their workflow independently while still receiving strong leadership support. Your contributions are recognized and valued.

Trained Well

You will receive in-house training, OEM product training, and access to online systems and certification programs. We ensure you are confident using our business systems and supplier platforms so you can support both internal technicians and external customers efficiently.

Paid Well

Our total compensation package offers job security, health, dental, EFAP, vision and life insurance. Compensation for this position is $50,000 – $75,000 annually, based on experience and education. This position is performance-based bonus eligible.

The Role

This is a full-time position working Monday to Friday, 11:30 AM – 8:00 PM at our Calgary branch.

Order Processing – 50% of your time

• Fulfilling work orders for the service department to ensure technicians have the parts they need without delay
• Processing orders from PDCs, other dealers and suppliers
• Monitoring ETAs and updating internal teams on part arrivals
• Learning and effectively using the company business system (Procede) and supplier platforms such as CAT, Cummins, Paragon and others

Customer Service and Internal Support – 40% of your time

• Supporting internal technicians and service advisors during peak afternoon and evening operations
• Assisting walk-in customers in a timely and professional manner
• Communicating clearly with Parts, Service and other departments to maintain workflow efficiency
• Maintaining professionalism in a fast-paced, high-pressure environment

Ad Hoc Duties – 10% and it's important

• Replenishing assigned display and storage areas
• Ensuring pricing accuracy and maintaining a clean and organized parts department
• Participating in available training and department meetings
• Processing credit card and debit transactions
• Completing product return inspections, refunds and core credits

Education / Certification

• Minimum high school diploma required
• Journeyman Parts Technician certification preferred

Experience

• Minimum two years of parts experience in the heavy equipment or commercial vehicle industry preferred
• Professional, organized and able to work safely and effectively in a high-pressure environment
• Comfortable working independently into the evening

3 Things To Be Successful as a Parts Technician

1. Technical knowledge and product understanding

2. A team-first mindset with strong internal communication

3. Attention to detail and accuracy

About Us

We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we have grown into a network of dealerships, body shops and collision centres serving Alberta and interior British Columbia. We represent leading brands including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar and more.

Built on a person-centered culture, we believe every team member plays a critical role in our success. We operate across Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook and Taber. Our culture has earned recognition such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation.

If you are looking for stability, leadership support and the opportunity to grow your career in the heavy-duty industry, we would like to meet you.