Leasing Consultant

Founded in 1988, and headquartered in Toronto, Tricon is one of North America's preeminent rental housing providers. 

Tricon was one of the first movers to enter Toronto's purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America's fastest growing city.  Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.  At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Job Description

Essential Duties and Responsibilities:

Customer Service

• Handle inquiries from prospective residents professionally and courteously.
• Provide superior customer service to both internal and external clients by identifying and understanding the needs of other.
• Act with integrity and demonstrate support for our core values.
• Promote a strong sense of community.
• Follow up with prospects.
• Maintain an overall focus on enhancing the customer experience.

Leasing

• Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
• Conduct viewings of the property and suites with prospective residents and sell the value of the property and its features in order to obtain a commitment to rent as required.
• Qualify prospective residents to determine their requirements.
• Welcome new residents and provide full orientation when possible.
• Actively promotes referral programs.
• Negotiate leases to obtain optimum value.
• Monitor the sales path daily to ensure common areas and suites are clean and up to standards.
• Maintain detailed knowledge of suite inventory.
• Review advertisements on an ongoing basis for photography and content quality as well as pricing accuracy.
• Accountable for recommending ideas for continuous improvement of processes and enhancements.
• Assist in the creation of marketing reports including status of planned developments, competitive market rents and overall resident activity.
• Inspect upcoming suite availabilities prior to showing to potential residents as required.
• Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
• Monitor reports in order to analyze weekly traffic trends and lease performance.
• Other duties and/or procedures as assigned.

Administration and Reporting

• Collect and ensure accurate and complete information regarding prospects and applicants are entered into the leasing system.
• Assist with coordination of moving elevator reservations for move-ins and outs for new and current residents.
• Assist with completion of incoming and outgoing suite inspections and documentation as required.
• Other duties and/or procedures related to rental and administration of suites as assigned.
• Conduct market surveys as required.
• Stay current and ensure thorough knowledge of the competitive landscape.

Qualifications:

• Knowledge of MS Office (Word, Excel, and PowerPoint), Yardi is an asset.
• Must possess exceptional communication and interpersonal relationship skills.
• Strong attention to detail and problem-solving is required.
• Must be a self-starter with high degree of initiative, agility, creativity and flexibility.
• Ability to work with a diverse group of people with varying interests, while being culturally aware.

Minimum Requirements:

• 2 years of sales and customer service experience required.
• High school diploma required, College Diploma/Bachelor's Degree is preferred.

Work Schedule: Employees are expected to work onsite.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.
• Regularly required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; twist; reach overhead; stoop, kneel, squat, bend, and crouch.
• Regularly required to climb and descend stairs and ladders.
• Regularly lift, carry, and move up to 50 pounds.
• Vision abilities required by this job include close vision, distance vision, and depth perception.
• If driving a company-provided vehicle:  coordinate hands and feet, incorporating vision and hearing, to drive safely.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.