Logistics Dispatch Specialist

Charger Logistics is a world-class, asset-based carrier specializing in delivering assets on time and on budget. With a diverse fleet of equipment, we handle a wide range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.

At Charger Logistics, we invest in our employees by providing the support and opportunities to learn, grow, and advance their expertise. We are seeking a well-rounded, motivated individual able to thrive in a fast-paced environment to join the operations team at our Brampton, ON office.

Shift Timings- Afternoon : 2pm-11pm/ Night: 9pm-6am EST

Responsibility :

• Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring top-level service.
• Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication.
• Analyze lane data, on-time performance, and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction.
• Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation.
• Direct and organize logistics activities, including obtaining shipment rates, negotiating with service providers, selecting 3PL partners, tracking and expediting shipments, and resolving issues related to quality, quantity, or schedule.
• Lead and mentor team members in daily logistics operations, ensuring smooth workflow and performance targets are met.
• Verify and troubleshoot issues in shipping or customs documentation, including PODs, BOLs, and carrier confirmations.
• Proactively communicate service risks to customers and provide timely resolutions.
• Lead and manage a team within the operations department, ensuring smooth workflow, mentoring team members, and achieving performance targets.

Requirements

• Minimum 4 years of experience in the trucking industry and/or dispatch operations.
• Educational background in Supply Chain Management, Logistics, or a relevant business field.
• Demonstrated ability to actively manage multiple, concurrent projects, including time-sensitive shipments.
• Knowledge and hands-on experience with freight bidding and rate negotiation processes.
• Understanding of the transportation industry and North American geography is an asset.
• Strong customer service orientation with excellent interpersonal skills.
• Proficiency in MS Office (Excel, Word) and ability to quickly learn new software.

Benefits

• Competitive salary
• Healthcare benefits package
• Opportunities for career growth