Administrative & Client Experience CoordinatorToronto Rock Lacrosse Club • Oakville, Manitoba, Canada
Administrative & Client Experience Coordinator
Toronto Rock Lacrosse Club
- Oakville, Manitoba, Canada
- Oakville, Manitoba, Canada
Über
Location: Toronto Rock Athletic Centre (Oakville, ON)
Reports to: Head Strength & Conditioning Coach
Position Type: Full-time or Part-time (daytime + some evenings/weekends)
THE QUARRY
Elite Strength Training
Dig Deep. Rise Strong.
The Quarry is a new high-performance strength and conditioning centre launching in April 2026 as part of the Toronto Rock Lacrosse organization and located inside the Toronto Rock Athletic Centre in Oakville.
Purpose-built for serious athletes and driven adults, The Quarry delivers small-group and private strength training in a professional-sport environment—fully integrated with the club's performance ecosystem, including the Toronto Rock Sports Medicine Centre—to support long-term development, resilience, and elite preparation.
Role Overview
The Administrative & Client Experience Coordinator is the operational backbone of The Quarry, responsible for ensuring the gym runs smoothly, professionally, and at a high standard every day.
This role blends front-of-house excellence, administrative organization, sales support, and day-to-day digital presence management — serving as the primary point of contact for members, prospects, coaches, and the broader community.
The ideal candidate is detail-oriented, proactive, and comfortable representing a high-performance brand both in person and online.
Key Responsibilities:
Client Experience & Front Desk Operations
Serve as the first point of contact for members, prospective clients, and visitors
Greet clients professionally and support a positive, high-energy training environment
Respond promptly to phone calls, emails, website inquiries, and social media messages
Provide accurate information about programs, schedules, memberships, and pricing
Schedule tours, intro sessions, and consultations with coaches
Sales Lead Follow-Up & Onboarding
Track and follow up on inbound sales leads in a timely, professional manner
Support coaches by qualifying leads and booking next steps
Guide new clients through onboarding, including waivers, orientation, and scheduling
Ensure a smooth, organized start for new members and athletes
Maintain up-to-date client records in booking and CRM systems
Scheduling & Program Administration
Manage class schedules, trainer availability, and room bookings
Coordinate schedule changes and communicate updates to clients and staff
Support seasonal programming, camps, and special events
Assist with waitlists, cancellations, and class capacity management
Facility & Equipment Oversight
Maintain the cleanliness, organization, and presentation of the gym space
Ensure equipment is set up, stored, and maintained to The Quarry standards
Monitor equipment condition and coordinate repairs or replacements
Liaise with operations staff to ensure daily readiness of training spaces
Social Media & Digital Presence
Maintain and update The Quarry's social media accounts (primarily Instagram)
Post approved content including: class highlights, athlete and member moments, coach-led content and announcements, event, schedule updates and promotions
Capture basic in-gym photos and short video clips (iPhone-level content)
Respond to direct messages and comments in a timely, professional manner
Coordinate with management on messaging, campaigns, and brand standards
Flag engagement trends, common questions, or content opportunities to leadership
This role supports day-to-day social presence and engagement; strategic marketing direction will be provided.
Administrative & Operational Support
Manage client documentation, waivers, and basic billing administration
Assist with reporting on memberships, attendance, and sales activity
Support internal communication between coaches, management, and partners
Assist with special projects, events, and initiatives as needed
Qualifications & Experience:
Required
2+ years of experience in administrative, customer service, or front-desk roles
Strong organizational and time-management skills
Excellent written and verbal communication
Comfort using scheduling, booking, and CRM software
Experience using social media platforms in a professional or business setting
Professional demeanor and attention to detail
Preferred
Experience in a fitness, sports, or wellness environment
Sales support or customer success experience
Basic content creation experience (photo/video on mobile)
CPR / First Aid certification (asset)
Personal Attributes
Organized, dependable, and proactive
Comfortable engaging with people in person and online
Strong sense of professionalism and brand awareness
Calm and adaptable in a fast-paced environment
Takes pride in creating a polished, high-standard experience
Schedule Expectations
Daytime availability required
Some evening and weekend shifts based on programming needs
Flexibility during events, camps, or seasonal launches
Why Join The Quarry
Be part of an elite, performance-driven training environment
Work within the Toronto Rock Organization ecosystem
Play a key role in client experience, operations, and brand presence
How to Apply
Interested candidates should submit a resume and brief cover letter outlining their experience in administration, client service, and digital communication. Please send to with "The Quarry" in the subject line.
Sprachkenntnisse
- English
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