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Über
The Marina Supervisor is responsible for assisting in the successful operation of the Marina. This position ensures implementation and compliance with marina policies, procedures, rules and regulations, protocol and practices. This role has an overall responsibility for supervising the Marina department in cooperation with the Marina Manager and provides guidance and direction to Colleagues.
Responsibilities
Oversee daily department operations in marina, including start of shift briefings and assignments
Serve as an individual contributor and department role model by performing technical or functional job duties
Assist in creating weekly Colleague schedules ensuring labour adequately meets business needs
Assist with processing seasonal, and transient docking slip assignments.
Renew seasonal slip assignments and complete point of sale transaction for dockage
Responsible for all berth assignments and slip classifications, ensuring accurate and current information regarding the status of each slip and vessel
Assist with coordinating and scheduling seasonal haul out, launch and servicing activities
Assist in the issuing and deactivation of marina access cards
Handle boater inquires, concerns, emergencies immediately and effectively
With the Marina Manager, effectively lead the Marina team
Ensure that applicable policies and procedures, regulatory ordinances, governing laws and generally accepted protocol and practices are followed
Ensure all vessels follow Marina rules and regulations, policies and procedures, protocols, and practices
Operate vehicles, and boats required for Marina operations
Lead and coach the Marina Colleagues, ensuring the successful internal operations of the Marina including professional and courteous customer service, complete utilization and accuracy of the Marina's management software system, proper training and supervision of all Colleagues and timely and accurate billing and collection of all Marina revenues
Attend meetings in the absence of the Marina General Manager and Assistant Marine Manager
Respond to guest inquiries in a timely manner
Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
Adhere to all environmental policies and programs as required
Requirements
3-5 years' previous experience in a similar role within the marina industry
Must possess a Pleasure Craft Operators Card or obtain within 3 months
A VHF Radio Operators License an asset
High school diploma required; University/college degree or coursework preferred
Previous marina experience, including knowledge of fuel dock and dock shop
Must possess excellent customer service skills
Must have boating experience in the recreational marine industry
Local knowledge of waterways including Lake Simcoe and the Trent Severn Waterway an asset
Must be computer literate. Preferred candidate will have previous experience with marina management software, Microsoft Word and Excel
Strong verbal and written communication skills
Detail-oriented and works with a high degree of accuracy
Ability to multi-task in a fast-paced environment
Must be extremely responsible with integrity and ability to maintain confidentiality and discretion
Working Conditions
Must be able to work flexible hours including evenings, weekends and holidays
Required to move, lift, carry, pull and place objects weighing less than or equal to 30 pounds without assistance
Stand, sit or walk for an extended period or for an entire shift
Reach overhead and below the knees, including bending, twisting and pulling
Move over sloping, uneven or slippery surfaces
Significant exposure to varying weather conditions
Will encounter smell from wastewater, gasoline and diesel fuels
Will encounter hazardous materials, dangerous or toxic substances and chemicals
May encounter excessive noise from boat engines and equipment
Work area is located alongside deep water
Sprachkenntnisse
- English
Hinweis für Nutzer
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