Customer Service Representative/Warehouse Associate

We are seeking a motivated and detail-oriented Customer Service Representative/Warehouse Associate to join our team. This hybrid role supports both front-office customer interactions and back-of-house warehouse operations. The ideal candidate will provide exceptional customer service, maintain accurate order processing, and assist with daily warehouse tasks to ensure efficient and timely operations.

RESPONSIBILITIES AND DUTIES:

Customer Service

· Greet and assist customers in person, by phone, and via email with a positive and professional attitude.

· Process customer orders, returns, and inquiries accurately and efficiently.

· Provide product information, pricing details, and order status updates.

· Collaborate with internal teams to resolve customer issues and ensure satisfaction.

· Maintain customer records and documentation in company systems.

Warehouse Operations

· Assist with receiving, inspecting, and storing incoming materials and products.

· Pick, pack, and prepare orders for shipment according to company standards.

· Operate warehouse equipment such as forklifts or pallet jacks (training provided if needed).

· Conduct inventory counts and maintain accurate stock records.

Ensure a clean, safe, and organized warehouse environment.

High school diploma or equivalent required.

· Previous experience in customer service, warehouse operations, or a related field preferred (minimum 1 year).

· Strong communication and problem-solving skills.

· Ability to multitask and work in a fast-paced environment.

· Basic computer skills, including familiarity with order entry or inventory software.

· Ability to lift up to 50 lbs and stand for extended periods.

· Forklift certification is a plus (or willingness to obtain one).