Senior Delivery Manager

Senior Delivery Manager

This is a flexible, hybrid role and can be based from either of our offices in Peterborough, Manchester, Sunderland or Stoke. We also have largely remote options available.

Role Purpose

As a Senior Delivery Manager, you are both a hands-on delivery manager within a squad and a people leader responsible for line-managing Delivery Managers. You bring advanced delivery expertise, enabling you to model best-practice ways of working, coach others, and support the uplift of delivery capability across the organisation.

You enable your squad(s) to deliver high-quality, predictable outcomes by guiding delivery practices, managing flow, removing impediments, and fostering a culture of collaboration and continuous improvement. In addition, you play a key role in developing Delivery Managers, supporting their growth, and ensuring consistent adoption of Performance standards across your area.

This role is ideal for a senior practitioner with strong delivery craft and the capability to lead people.

Key Accountabilities & Responsibilities

Squad Delivery Leadership:

• Act as the Delivery Manager for one or more squads, leading them through discovery, development, and delivery.
• Coach the squad in Agile and Lean practices, enabling self-organisation, continuous improvement, and flow-based delivery.
• Support effective planning, forecasting, and progress tracking to ensure predictable delivery.
• Identify and remove impediments, manage risks, and ensure open communication across stakeholders.
• Bring heightened delivery experience to tackle more complex delivery scenarios or harder problems.
• Ensure Performance delivery standards and ways of working are consistently applied within your squad.

Line Management of Delivery Managers:

• Provide line management to a group of Delivery Managers, supporting performance, wellbeing, and career development.
• Coach DMs on delivery approaches, stakeholder management, facilitation, and continuous improvement.
• Help DMs navigate complex delivery challenges and remove blockers that they cannot address alone.

Capability Uplift & Coaching:

• Act as a senior point of expertise within your area, guiding squad and DM practices.
• Support the Lead Delivery Manager with capability uplift initiatives for DMs and squads.
• Share best practices and help raise the overall delivery maturity across teams.

Cross-Squad Support & Collaboration:

• Provide support across teams when dependencies, risks, or blockers span multiple squads.
• Help facilitate alignment between DMs and squads where required.
• Bring a senior lens to cross-team planning discussions and issue resolution, without owning roadmap/capacity (handled by Principals/Leads).

Reporting & Insights

• Support accurate progress tracking and reporting within your squad(s).
• Review and sense-check reports from your DMs to support quality and consistency.
• Provide context and narrative to the Lead Delivery Manager on squad performance, risks, and improvements.

Skills, Experience & Knowledge

• Significant experience as a Delivery Manager or similar Agile delivery role.
• Ability to lead squads in complex or fast-paced delivery environments.
• Strong track record of coaching individuals and teams.
• Clear understanding of Agile, Lean, and modern delivery practices.
• Skilled at managing risks, impediments, and cross-team collaboration.
• Adequate technical understanding to effectively partner with engineers and product roles.
• Strong communication and facilitation skills.
• Experience mentoring or line-managing delivery practitioners (advantageous)
• Experience working in scaled delivery environments (advantageous)
• Agile or Lean certifications (e.g., CSM, A-CSM, SAFe, Kanban, Scrum) (advantageous)

What we offer in return?

• A collaborative and fast paced work environment
• Health care cash plan
• Yearly bonus scheme
• 24 days annual leave plus Bank Holidays and the ability to buy additional leave (annual leave also increases with service)
• Life Assurance 4x annual salary
• Vibrant, modern offices

About the business:

Markerstudy is a leading provider of private insurance in the UK, insuring around 5% of the private cars on the UK roads, 20% of commercial vehicles and over 30% of motorcycles in total premium levels of circa £1.2b. Markerstudy also has a large and growing direct presence in the market as well.

Having acquired and successfully integrated Co-op Insurance Services in 2021, BGLi in 2022 & Atlanta in 2024.