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Communications Coordinator
Ontario One Call
- Guelph, Ontario, Canada
- Guelph, Ontario, Canada
Über
Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.
Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.
OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.
Safe Excavation starts with us.
Why Join Us?
Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.
Core Values
Caring…We invest in the success and safety for our team, communities and the environment.
Integrity...We are dedicated, honourable and honest.
Collaborative...We foster partnerships and work together to build a safer Ontario.
Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.
Innovative...We strive for excellence with a willingness to learn, adapt and innovate.
Do you have what it takes to join our team?
Position Overview
The Communications Coordinator supports the development and execution of integrated communication strategies that advance public safety, strengthen organizational reputation, and engage stakeholders across Ontario's regulatory ecosystem. Reporting to the Communications Manager, this role assists with digital content management, stakeholder engagement, and communication initiatives across multiple channels.
The role is essential for fostering understanding and support for the organization's policies and initiatives, particularly within a public administrative authority.
This position is located at the Guelph office located at 104 Cooper Drive in Guelph, ON. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.
Key Responsibilities
Assist in executing and evaluating internal and external communication plans aligned with organizational priorities and regulatory mandates.
Ensure plain-language, audience-focused messaging across all channels.
Maintain and update organizational communication channels, including digital and print media.
Update and manage web content using WordPress CMS; support regular content audits and translation workflows.
Monitor analytics and assist in optimizing digital content for engagement and accessibility.
Support cross-functional digital projects, including scheduling, vendor coordination, and ensuring brand consistency.
Conduct research on stakeholder needs, sector trends, and regulatory developments to inform communication strategies.
Contribute to public safety education campaigns and community outreach initiatives.
Research, write, edit, and produce high-quality materials for varied audiences, including newsletters, reports, presentations, web pages, and social media posts.
Collaborate with internal teams to ensure consistent messaging and brand alignment.
Assist with media relations activities and support integrated media strategies.
Monitor public and media sentiment; prepare summaries and insights for leadership.
Support crisis communication efforts under guidance from senior staff.
Track and report on communication performance using established tools; prepare regular updates for management.
Assist in planning and delivering events, town halls, webinars, and stakeholder forums, coordinate logistics and vendors.
Qualifications
Excellent writing, editing, and presentation skills.
Ability to build positive relationships and communicate professionally across sectors.
Strong organizational and time-management skills; ability to manage multiple priorities.
Basic understanding of issues management and ability to work under tight deadlines.
Ability to handle confidential and sensitive information with professionalism.
Collaborative mindset and willingness to learn from senior team members.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with digital communication tools.
WordPress and web publishing proficiency.
Strong knowledge of graphic design software, such as Canva, is an asset.
Experience with content management systems, production, and social media platforms.
Education and Experience
A degree in Communications, Public Relations, Journalism, or a relevant discipline or combination of post-secondary education and experience.
Minimum of 2 years of experience in a communications role, or a related role.
Experience working in an administrative authority or similar environment is preferred.
Familiarity with government communication policies and procedures is advantageous.
Rewards
Starting salary of $54,000 - $60,000/annum dependent on qualifications and experience, with room to grow
A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
3 weeks paid vacation
10 personal emergency days per year
Highly engaged workforce and excellent workplace culture
Diverse and inclusive environment
Collaborative team
New, clean and bright facility
Bonus Potential
Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.
The starting salary advertised is reflective of a portion of the full pay grade range. Starting Salaries for new employees are typically determined by referring to the individual's job-related experience, knowledge and skills, the salaries of other employees performing the same or similar job functions and the anticipated level of performance. Employees will be hired between the minimum (development) and midpoint (target) of the salary range for a job.
In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.
Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.
We are currently recruiting for this open vacancy.
Sprachkenntnisse
- English
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