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System & Network Administrator
confidential
- Calgary, Alberta, Canada
- Calgary, Alberta, Canada
Über
Responsibilities:
Provide support for end user hardware and software related issues both remotely and on-site
Image, deploy and maintain hardware including Servers, Desktops, Laptops, docking stations and peripherals
Perform software installation, updating and troubleshooting
Resolve hardware and software issues in a timely fashion
Ability to work independently on a diverse range of tasks
Deliver high-quality customer service to users within service levels
Support cellular/tablet devices, including Android, IOS and mobile operating systems
Creation and maintenance of operational and user documentation
Provide support on cloud collaboration tools, including OneDrive, Microsoft Teams, SharePoint and meeting rooms
Networking knowledge on Firewalls, switches and Access Points
Assist with on and off-boarding of staff and contractors and management of corporate assets
Provide after-hours support if needed
Keeping work area and storage room(s) neat and tidy to prevent any HS&E related issues
Other duties as required
Preferred Education, Experience and Skills:
Post-secondary education in information technology and a minimum of 4 years of demonstrated IT support experience
CompTIA A+, Network+ (Plus), Microsoft Windows Server and/or Desktop certification is an asset
Windows Server Administration experience both on premises and Azure is desirable
Knowledge of IT security best practices and system monitoring skills
Demonstrated knowledge and technical skills with in Hardware, OS and applications
Experience in modern MFA Solutions (Cisco Duo, Microsoft Authenticator) is an asset
Cloud backup and recovery knowledge and experience is an asset
Microsoft certification(s) would be an asset. Passion for continuous learning, researching new technology and tackling challenges
Self-motivated, adaptable, with strong problem-solving abilities
Customer-oriented with patience to work with users of varying technical abilities
Work effectively under pressure and able to multitask with competing priority levels
Strong written and verbal communication skills with the ability to communicate effectively with all levels of the organization
Sprachkenntnisse
- English
Hinweis für Nutzer
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