Administrative Coordinator

About the Role

The IRAS staff team at CMHA BC is responsible for supporting the province-wide independent rights advice service for involuntary patients under the Mental Health Act . The service is delivered using a partnership model that brings together multiple organizations and stakeholders. The Administrative Coordinator will support the work of assigning referral requests for rights advice and information that are received.

This role is central to the vision of the IRAS service – an accessible and low barrier service that provides timely access to rights advice. Success in the role will require attention to detail; comfort with technology; commitment to accessibility, inclusion, and cultural safety; comfort with ongoing learning; excellence in client service by phone and email; and the ability to problem solve in a relational and effective way.

Duties & Responsibilities

Maintain referral database and scheduling process

• Coordinate assignment and scheduling for IRAS rights advice meetings in the service's scheduling and referral-management system.
• Maintain other tracking documents and registers for managing availability and facility in-person visits.
• Troubleshoot technical issues with virtual meetings or appointment confirmations as needed.
• Liaise with suppliers such as the database vendor to solve any problems with automated systems as they arise and as the service evolves.
• Reviewing information for accuracy and compliance.

Answer general inquiries by telephone and email

• Provide phone and email-based scheduling support to service users and staff.
• Answer basic general correspondence by phone and email about what the Rights Advice Service provides and how to access it.
• Respond to the public in a compassionate and welcoming manner.
• Document public information requests, including time spent in the database.
• Comply with IRAS procedures for requesting and scheduling meeting support including language interpretation, disability accommodations, cultural supports, and other options as available.
• Escalate more than basic questions or problems to supervisor.
  

Identifying opportunities for ongoing quality improvement

• Provide data reports on referral trends and statistics to CMHA Leadership as needed.
• Update manuals, checklists, and screencasts.
• Gather and compile information to help create canned responses to commonly asked questions.
• Maintain organized files and suggest improvements for shared file repositories by the IRAS team.
• Assist Leadership with presentation materials.
• Arrange logistics of team gatherings including meeting minutes, if and as directed
• Other administrative duties as needed.

Qualifications

Education & Experience

• Relevant post-secondary certification in Office Administration.
• Demonstrated experience managing appointments and scheduling for a large or complex service, including personal information.
• Customer service experience, preferably in a healthcare setting.
• Demonstrated experience providing client/customer support in a virtual environment.
• Personal experience with mental health issues, services, or involuntary treatment is an asset in this role.
• Demonstrated experience communicating in a welcoming, trauma-informed and culturally safe way.
• Experience working with others using collaboration and relationship-based approaches.
• Successful completion of background screening checks including a criminal record check and education verification.

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to organize.
• Ability to work collaboratively and effectively with multiple communities and stakeholders.
• Ability to prioritize tasks.
• Ability to work independently.
• Awareness of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person's identity.
• Strong interpersonal, written, and verbal plain language communication skills.
• Resourcefulness and good judgment to identify and solve problems.
• Comfort with data entry, Office 365 software and web-based data management software.
• Familiarity with Microsoft Power BI is an asset.

Our key values and principles

The Admin Coordinator, IRAS, consistently conducts themselves in alignment with CMHA BC's Core Values of:

• Inclusive
• Proactive
• Compassionate
• Steadfast
• Collaborative

Working Conditions

• This position is 15 hours per week and is an ongoing Casual position with occasional Saturday coverage. The position can be based out of the Vancouver or Victoria office and offers the potential for a flexible working arrangement.
• The position is unionized through the Community Bargaining Association benchmarked at Administrative Support 3 Grid 5 and the hourly rate is $ $26.38.

How To Apply

Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to by 5:00 p.m. on February 27, 2026. 

The subject line should mention "Administrative Coordinator, IRAS ".

We regret that only shortlisted candidates will be contacted to schedule an interview.

For more information about CMHA, BC Division, visit our website at

We are an equity-based employer and different identities, and backgrounds make us stronger. We encourage applications from people of diverse abilities, ages, gender identities and sexual orientations, as well as people who are racialized or Indigenous (First Nations, Inuit, and Métis people). Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.

About Us

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), səl̓ilwətaʔɬ (Tsleil-Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located.

Location

Vancouver, British Columbia (Hybrid)

Employment Type

Casual

Minimum Experience

Entry-level

Compensation

$ $26.38