Business Development Manager

Business Development Manager (West - Oakville to Niagara)

Territory: WEST (Oakville - Niagara)

Salary: $60,000-$70,000

The Business Development Manager is responsible for driving growth and expanding Caesarstone's market presence across the Fabricator, A&D, Kitchen & Bath, and Builder channels within an assigned territory. This role focuses on developing and managing key customer relationships, executing strategic sales initiatives, supporting new product introductions, and identifying new business opportunities to increase market share. Working closely with internal teams and external partners, the Business Development Manager owns their territory and book of accounts, delivers exceptional customer support, and contributes to the successful execution of regional and national sales objectives.

RESPONSIBILITIES

Business Development & Key Account Management – Fabricator Channel

• Business Development & Key Account Management – Demand creation, development, and maintenance of customer relationships, as the primary business contact in the fabricator market
• Effectively contribute as a Fabricator team member routinely calling on the above market sector to enhance existing business relationships and identify new opportunities.
• Develop Strategy – work with peers and the management team to enhance and develop strategies to improve approaches in the above market and increase Caesarstone's market share.
• New Product Introductions – Execute on company's plans to introduce new products to market.
• Own the Fabricator channel Fact Base – Accountability to deliver all required Share of Shelf (SOS) and Share of Wallet (SOW), as well as any required market intelligence to regional and SLT team for decision making and market tracking purposes.
• Inventory Management- daily review of open order report & take rates / daily updates to OFS
• RMA/ Credit Rebills/ Warranty as needed for timely resolution to outstanding customer balance and quality issues.
• Provide post-sale support and service at the customer's residence where applicable by region.
• Submission of Retail quotes as required.
• Monitor sales and invoice orders daily in Power BI

Business Development Manager – A&D / K&B Channel

• Maintain existing relationships, develop new relationships, and network to grow market share with all sizes of accounts within the region through regular customer visits and product knowledge sessions.
• Develop and execute sales programs, promotions, and customer activities/events that provide measurable increase to volume, revenue, and overall company profitability.
• Provide samples, literature, and other marketing tools in support of the brand and product in your specific market.
• Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any issues/problems that may escalate.
• Maintain an open line of communication with the Regional Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Work closely with the Warranty Team to provide technicians with the necessary product knowledge.
• Efficiently utilize and leverage corporate sales database for tracking, maintaining, analyzing and managing customer requirements
• Monitor and manage appropriate levels of merchandising materials and samples in the region.
• Proactively support the rollout of various regional and national organizational initiatives, ensuring all markets have necessary information to ensure successful completion of work.
• Communicate internally among team to maximize opportunities with customers.
• Support national trade marketing and marketing initiatives with excellence.
• Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)
• Regular input and tracking of customer activity in CRM system (Salesforce)

Business Development Manager – Builder Channel

• Primary relationship manager for defined territory accounts. Drive Caesarstone brand message and product through Builder Channel accounts and provide measurable increase (as defined by the Regional Sales Manager) in Share of Shelf (SOS) and selector lists.
• Own and maintain market insights, tender timelines and submission requirements, including commercial pipeline information
• Provide samples, literature, and other marketing tools in support of the brand and product in your specific market.
• Ensure all customer issues are dealt with proactively and effectively, keeping management informed of any issues/problems that may escalate.
• Maintain an open line of communication with the Regional Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis.
• Efficiently utilize and leverage corporate sales database for tracking, maintaining, analyzing and managing customer requirements
• Communicate internally among team to maximize opportunities with customers.
• Develop and maintain a high degree of product and industry knowledge (e.g. attend industry events, trade shows, membership associations)
• Generate quarterly targeted SPC and builder direct sales agreements as defined by the Regional Sales Manager
• Follow up of all proposals for builders within 2 weeks of submission and maintain target customer and project list through Dodge and other available market resources.
• Regular input and tracking of customer activity in CRM system (Salesforce)

QUALIFICATIONS

• Bachelor's degree Marketing, Sales, or equivalency in experience.
• Minimum of 3-5 years of successful sales experience with a proven track record of persuading/influencing others.
• Proven track record in B2B sales, with a focus on architectural or design-related industries.
• Strong understanding of architectural and interior design concepts, materials, and trends.
• Ability to develop and deliver presentations, create, compose, and edit written materials.
• Proven history of sales success identifying and developing new business opportunities
• Ability to translate client needs into effective solutions.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Self-motivated, proactive, and results-driven with the ability to work independently and as part of a team.
• Must be willing to travel. Valid Driver's License and willingness to work a flexible schedule with occasional overnight travel.

WORKING CONDITIONS

• Frequent travel, often up to several hours of driving per day.
• Manual dexterity required to use desktop computer and peripherals.
• Occasional lifting of items up to 50 lbs.
• Possibility of weekend showroom coverage as needed. Weekend showroom are eligible to bank one full day as outlined in the Banked Time Policy
• The role involves extensive local travel to engage with existing, potential customers and to attend, and conduct presentations.
• Flexibility in your schedule is essential, including occasional weekends and overnight trips for customer meetings or events. Must hold a valid, full, unrestricted driver's license.
• Anticipate exposure to diverse weather conditions during travel.

We are proud to provide this unique career opportunity in a progressive environment with continuous learning and opportunity for growth. In addition, the successful candidate will have the opportunity to be a part of a major organization poised for growth, which has a track record of success and strong brand presence. We are committed to fostering an inclusive and accessible environment. Our Company is an equal opportunity employer committed to diversity and inclusion. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

OUR COMPANY VALUES

People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.

Accountability: Together, we take ownership of our actions, business and future.

Innovation: We are committed to fresh thinking and breakthrough ideas that create value.

Winning Spirit: We are enthusiastic and foster a 'can-do' attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.