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Über
production dashboards and topic models
using Qualtrics XM Discover and Qualtrics Engage. Execute
ad hoc analyses, dashboards, and topic models
to support performance tracking and data-driven strategies. Analyze both
structured and unstructured VOC and interaction data
to identify trends and key insights. Transform complex analytical findings into
clear, actionable insights
that guide operational, product, and customer experience enhancements. Utilize
AI and advanced analytics tools
to elevate efficiency and speed of insight generation. Collaborate with stakeholders to prioritize insight requirements and guide actionable next steps. Support the
Advisor Quality Management models and dashboards
for Advisor Behaviors. Engage with stakeholders
to gather feedback and refine analysis based on their inputs. As a Qualtrics product Subject Matter Expert,
mentor users with less experience
and promote growth. What You'll Do (Responsibilities): Confidently present insights and recommendations to leadership and business stakeholders. Identify solutions within complex, high-volume datasets, utilizing a strong business perspective to translate insights into strategic recommendations. Analyze omnichannel customer data sources, including voice recordings, transcripts, surveys, and social media, to extract customer insights. Perform descriptive and diagnostic analyses to determine key trends and root causes. Employ advanced analytical techniques to uncover patterns, risks, and areas for improvement. Work in collaboration with cross-functional teams to pinpoint opportunities for enhancing CX and deliver measurable results. Create impactful visualizations and presentations that narrate data as actionable stories for stakeholders. Ensure accuracy and integrity of the data used in analyses. Your Skills & Abilities (Required Qualifications) Bachelor's degree in a relevant field such as Business Administration, Psychology, Data Analytics, or Computer Science. At least
3 years of relevant professional experience
in analytics or a similar role. Strong ability to juggle multiple analyses, projects, and tasks concurrently. Excellent communication skills for effective collaboration and independent work, including: Proven ability to thrive in a team-oriented environment. Strong listening skills and an openness to diverse perspectives and feedback. A proactive, positive, and solution-driven mindset. What Can Give You a Competitive Advantage (Preferred Qualifications) Advanced understanding of
Qualtrics XM Discover , including Intelligence Scoring and analytical topic modeling. Familiarity with
Qualtrics AI capabilities
or other AI analytics tools. Experience with social listening tools, such as
Brandwatch . Experience in or support for a
contact center environment . Strong analytical background with the capacity to: Draw insights from complex datasets and formulate working hypotheses. Apply quantitative skills to determine root causes. Rapidly identify significant patterns and distinguish between noise and signal. Understanding of database design and data modeling concepts, including proficiency in scripting or query languages (e.g., SQL, R). Proficiency in
Microsoft Office Suite , specifically Excel and PowerPoint. This role may be based remotely. Selected candidates residing within a specific mile radius of a GM hub will be expected to report to that location three times a week or as dictated by their manager. General Motors does not provide immigration-related sponsorship for this role. Candidates requiring sponsorship now or in the future should not apply. This position does not qualify for relocation benefits; any relocation costs are the responsibility of the selected candidate. About GM Our vision encompasses a world with Zero Crashes, Zero Emissions, and Zero Congestion, and we take pride in driving the changes needed to make a safer and more equitable world. Why Join Us At GM, we encourage our team to make meaningful choices daily—working together to create a culture where everyone feels they belong to one unified team. Benefits Overview From day one, GM prioritizes your well-being at work and home, letting you focus on achieving your goals. Explore our rewarding career offerings through the Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to maintaining a workplace free of unlawful discrimination, fostering a culture of inclusion and belonging for all employees to thrive and contribute to our product innovation. We encourage you to review the key responsibilities and qualifications for each role and apply for positions matching your skills. Applicants may need to successfully complete role-related assessments and/or pre-employment screenings prior to employment. Accommodations General Motors is committed to providing opportunities for all job seekers, including individuals with disabilities. If you need a reasonable accommodation for your job search or application, please contact us with a description of the specific accommodation needed for the job title you are applying for. We are determined to lead change for a better, safer, and more equitable world through our actions and behaviors. Explore our company, our culture, and our hiring processes. We welcome adventure-seekers and imaginative thought leaders ready to help us innovate mobility.
Sprachkenntnisse
- English
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