Customer Support CoordinatorHealth Association Nova Scotia • Bedford, Nova Scotia, Canada
Customer Support Coordinator
Health Association Nova Scotia
- Bedford, Nova Scotia, Canada
- Bedford, Nova Scotia, Canada
Über
Customer Support Coordinator
Full time, Permanent
Hybrid, Nova Scotia
Health Association Nova Scotia (HANS) is a not-for-profit, non-government, membership-based association with 60 years' experience in providing exceptional human resource shared services, innovative technical services (formerly "clinical engineering services") solutions, policy support and expertise our customers can count on. Serving multiple organizations across the province of Nova Scotia, we are officially recognized as one of Nova Scotia and Atlantic Canada's Top Employers.
As an employer committed to employment equity, we encourage applications from applicants who self-identify from diverse communities and/or backgrounds.
We're excited to announce a new opportunity for a Customer Support Coordinator team member as we continue to grow and expand our team.
Position Scope
The Customer Support Coordinator plays a key role in supporting client-facing operations across the Group Purchasing (GPO) and Technical Services teams. This position is often the first point of contact for clients and members and helps set the tone for their experience.
This role is well suited to someone who enjoys working with people, feels confident picking up the phone or responding to an email, and likes helping move things forward. The Customer Support Coordinator ensures client requests are clearly understood, well organized, and connected to the right internal teams.
In addition to customer-facing coordination, the role supports the administrative teams by assisting with data entry, maintaining accurate records, and helping prepare routine reports. The position also helps move client-related tasks forward by coordinating follow-ups with clients and suppliers, ensuring outstanding items are completed and not lost along the way. This role is ideal for someone who enjoys keeping things organized, communication flowing, and both clients and internal teams on track.
Key Responsibilities
Be a welcoming and reliable first point of contact for client and member inquiries
Receive, assess, and document incoming requests so they can be handled efficiently
Help clarify client needs and ensure requests are complete before routing internally
Follow up with clients to keep agreements, documentation, and next steps moving forward
Assist with preparing routine reports, summaries, and tracking logs for internal teams
Keep track of open items and help ensure requests don't stall or get missed
Coordinate internally to gather information, clarify questions, and close communication loops
Assist administrative teams with document management and routine operational tasks
Maintain clear and accurate records of client interactions and outcomes
Provide internal teams with timely updates and helpful summaries
Support both the GPO and Technical Services teams by helping manage client communication and expectations
What we are looking for:
Someone who enjoys interacting with clients and takes pride in providing a positive experience
Clear, friendly, and professional written and verbal communication skills
Strong organizational skills and a natural follow-through mindset
Confident assessing requests and determining the appropriate next step
Comfortable with data entry, maintaining accurate records, and supporting basic reporting needs
Confidence managing both inbound questions and outbound follow-up
Ability to juggle multiple requests without losing sight of the details
Comfort working with tracking tools, shared documents, and routine administrative processes
A collaborative team player who is comfortable working within established processes
Experience in a customer service, administrative, or client support role is an asset
Experience in a regulated, healthcare, or not-for-profit environment is an asset
Qualifications:
Administrative diploma or an equivalent combination of education and experience
Proficiency with Microsoft Word and Microsoft Excel, including basic data tracking
Experience using CRM, client tracking, or ticketing systems is an asset
Ability to manage routine, high-volume inquiries with professionalism and accuracy
Experience supporting online ordering platforms (such as Shopify) is an asset
What We Offer
We offer a Competitive Compensation Package that includes:
Comprehensive Health and Dental Benefits: Enjoy a robust cost-shared health and dental program to keep you and your family well-covered.
Top-Tier Pension Plan: Benefit from our highly ranked defined benefit pension plan (NSHEPP), ensuring your long-term financial security.
Generous Vacation Time: Start with 4 weeks of vacation plus the option to buy back additional days to suit your needs.
Wellness and Family Leave: Take advantage of dedicated Wellness Days and Family Leave Days to support your personal and family life.
Annual Wellness Allowance: Receive an annual allowance to support your well-being through various wellness initiatives.
Professional Development: Access ongoing opportunities for professional growth and development to advance your career.
Application Process
Applications will be accepted until March 5, 2026.
Qualified applicants are invited to submit their resume and cover letter.
As an organization that supports a diverse workplace, we welcome people from all ethnicities, genders, sexual orientations, age, religion, physical and mental abilities, family status, and political belief and affiliation.
Health Association Nova Scotia thanks all applicants for their interest; however, only those selected for an interview will be contacted.
Did you know we have been one of Nova Scotia and Atlantic Canada's Top Employers over 10 years?
Posted: Thursday, February 19, 2026
Job # 3639
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Sprachkenntnisse
- English
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