Service Advisor

ABOUT US

Dilawri Group of Companies
is Canada's largest automotive group, representing over 35 brands at more than
80 franchised dealerships. We are dedicated to providing exceptional customer
service and fostering a culture of innovation and excellence. Join our team and
become part of an organization that values people, performance, and community.

ABOUT THE
ROLE

We are looking for a Service
Advisor to join our team at Dilawri Group of Companies. The successful
candidate is someone who is passionate about the automotive industry and eager
to contribute to our growing team.

Key
Responsibilities:

• Responsible for welcoming
  customers and gathering the required information to identify the vehicle
  repair and maintenance work required.
•  Advise customers on
  maintenance schedules, explain the importance of maintenance based on
  manufacturers recommendations, sell services, understands and applies
  factory and aftermarket warranties. Recommends additional services based
  on vehicle history, time and mileage and provides the finance office
  with warranty expiration information. 
• Documents and
  completes a repair order, verifying customer information, preferred
  method of contact, vehicle information and concerns, accurate detailed
  price estimate, completes vehicle walk-around, checks vehicle history for
  open recalls and campaigns and provides customer with an expected time
  frame for completion. 
• Obtain pre-authorization
  costs, parts availability, and payments
• Verifies the scope of
  warranty coverage prior to the work being done and ensures appropriate
  approvals are obtained.  
• Monitors the progress of the
  work and keeps customers informed regarding the status of their
  vehicle.  
• Review CSI monthly score and
  day to day performance
• Utilizes CDK and
  Dealer-FX on all customers pay repair orders and accurately orders
  parts. 
• Preparation and explanation
  of the work and charges to the customer. 
• Other duties as assigned by
  management

ABOUT YOU

• Have a minimum of
  years of experience as a Service Advisor in the Automotive
  industry. 
• Requires clear written and
  oral communication and a focus on excellent customer service. 
• Must be able to interpret
  customers' descriptions of their vehicle problems and translate them into
  clear instructions for the technicians. 
• Excellent organizational
  skills and an ability to effectively prioritize tasks. 
• Must be able to effectively
  deal with customers' concerns or complaints. 
• Good understanding of the
  brand, maintenance, and warranty requirements. 
• Must be computer literate
  with an ability to use a variety of programs and learn new ones
  easily. 
• Previous experience with CDK
  and/or Dealer-FX is considered an asset

What We
Offer:

·
Competitive salary and benefits package

·
Opportunities for career growth and development

·
A support and inclusive work environment

If you are searching for
an opportunity to grow your career while adding value to our team - this role
is for you. We invite you to submit your resume, in confidence, for our review
and consideration.

Dilawri Group of Companies
is an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees