Assistant DirectorIndigenous Health Centre of Tiohtià:ke • Montreal, Québec, Canada
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Assistant Director
Indigenous Health Centre of Tiohtià:ke
- Montreal, Québec, Canada
- Montreal, Québec, Canada
Über
The Indigenous Health Centre of Tiohtià:ke (IHCT) is dedicated to improving the health and wellness outcomes of Indigenous people in Montreal through a culturally safe and holistic approach. Centrally located near all modes of public transit, IHCT provides low-barrier, integrative health and social services to all Indigenous individuals in the urban setting of Montreal and travellers from remote communities. Our priority is to deliver quality care while respecting and incorporating Indigenous traditions and values.
Role Description
This is a full-time, on-site role located in Montreal, QC, for the position of Assistant Director - Health Services. Reporting directly to the Executive Director, the Assistant Director will oversee the daily operations of health and social services, ensuring efficient and culturally safe care delivery. Responsibilities include managing staff, coordinating care and case management services, overseeing medication administration protocols, and implementing staff training programs. The role requires effective collaboration with internal teams and external partners to maintain and enhance service quality and accessibility for the community.
Work Location & Hours
Monday to Friday, 8:30am – 4:30pm. Open to a 4-day work week, prorated
(Inside the Queen Elizabeth Health Complex)
2100 Marlowe Ave, Suite 236
Montreal, QC
Benefits and Perks
Group benefits (to be implemented).
Annual vacation.
Medical days above Quebec standards (up to 15 days per year).
9 statutory holidays; 4 additional days per year: Easter Monday, National Indigenous Peoples Day, Saint-Jean-Baptiste Day, Remembrance Day
Flexibility to trade certain Christian statutory holidays for days of personal or cultural significance.
Paid office closure between December 25 and January 1 (number of days varies annually).
Additional leaves available, including cultural leave and professional development leave.
Job Responsibilities
1) Management of Administrative Operations
Ensure administrative operations comply with all relevant legislation, policies, and government guidelines.
Support the Executive Director in overseeing administrative, service delivery, and HR functions, and identifying emerging issues.
Support staff for efficient and effective program and service operation.
Maintain accurate, up-to-date recordkeeping, filing, and information systems.
Handle sensitive matters (including disciplinary/termination documentation) timely, tactfully, and legally.
Interpret service contracts and funding agreements for proper management and reporting.
Oversee accurate and timely financial and operations reporting.
Demonstrate professionalism and high discretion.
2) Human Resources Coordination
Assess HR and administrative systems and recommend streamlining opportunities.
Ensure staff compliance with timesheets, leave requests, and related documentation.
Apply policies and procedures fairly, adhering to employment legislation and human rights codes.
Promote staff wellness and work–life balance by monitoring workloads against job descriptions and reducing unnecessary overtime/banked vacation.
3) Programs and Services Planning and Coordination
Support staff in executing approved workplans.
Identify operational challenges and escalate issues requiring changes or funder approval to the Executive Director.
Ensure staff resource requests align with approved budgets.
Support appropriate program resources, such as clinical and project debriefing.
4) Communications Oversight
Collaborate with staff to ensure accurate and appropriate public communications of IHCT programs and services.
Review and approve social media content and other dissemination tools.
5) Financial Adherence and Oversight
Collaborate with administrative staff, external bookkeepers, and accountants for an accurate understanding of organizational finances.
Coach staff on managing project and program budgets.
Participate in the annual financial audit.
Communicate funder-approved budget changes to ensure accurate financial recording and reporting.
Qualifications
Demonstrated experience with training in human resources and operational management; experience in fostering professional development an asset.
Working knowledge of data analysis and operational performance metrics.
Relevant professional qualifications and experience in health services management (e.g., finance, supply chain, patient services, membership accountability) an asset.
Knowledge of applicable policies, regulations, and guidelines of health and social services in Quebec.
Background and knowledge of Indigenous peoples, marginalized communities, and/or culturally competent care models an asset.
Ability to build relationships with Indigenous communities and understand their unique health needs.
Strong organizational, leadership, and interpersonal communication skills
Bilingualism (French and English) essential. Ability to speak one/more Indigenous languages an asset.
Proficiency with MS Office and other relevant software.
Please submit cover letter and resume to
For more information, please call to speak with Carrie Martin.
Sprachkenntnisse
- English
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