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Bilingual Customer Experience
Wurth Canada
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
If you're looking to make a meaningful impact and bring new energy to your career, Würth Canada has an exciting opportunity for you. We are seeking a Bilingual Customer Experience and Sales Support Specialist with experience supporting customers by phone and email, including order processing.
This is a fully remote role. The incumbent can be located anywhere in Canada and must be able to work Monday to Friday, from 8am to 5pm EST. **
This is a 1 year contract with high possibility of going permanent after 1 year **
Our Employees Enjoy
A culture of empowerment and trust that puts a focus on professional development and coaching from a supportive management team.
A Monday to Friday opportunity that values work/life balance integration, providing flexibility within the day-to-day role.
The compensation range reflects the potential pay for this position. The final salary offered will be based on the candidate's experience, skills, and overall fit.
Group Benefits Program (Health, dental, life, EAP, etc.) and Pension Plan.
3 weeks paid vacation and 5 paid sick days. Company-wide vacation time at end of the year.
A solid onboarding plan with a 6-month mentoring program for new employees.
A corporate recognition platform that promotes appreciation and collaboration providing both intrinsic recognition and monetary rewards.
An open-door environment that promotes close collaboration within all levels of the organization.
Continued professional development within a privately owned global company that offers both stability and growth opportunities.
Work From Home remote option, yet an office that offers an onsite gym, unlimited coffee/tea, and an outdoor patio in the summer.
Core Responsibilities
Handle day-to-day internal/external customer inquiries via phone, chat, and email, ensuring timely and accurate resolution.
Manage active phone and chat queues while responding to incoming emails and customer requests in a fast-paced environment.
Support customers with a wide range of requests, including order placement, order status, invoicing, quotes, product inquiries, returns, credits, and shipping updates.
Process customer orders efficiently while identifying opportunities to upsell or cross-sell when appropriate.
Collaborate with internal teams such as Logistics, Credit, Quality, IT, Product, and Back Office to resolve customer issues end-to-end.
Maintain high service standards by meeting service level expectations for response time, availability, and volume of interactions handled.
Manage multiple inquiries simultaneously in a fast-paced, high-volume environment.
Participate in team meetings, one-on-one check-ins, and ongoing process improvements, including adherence to SOPs and best practices.
What YOU Will Bring To This Role
Bilingual in English and French, both written and spoken (Mandatory).
Previous experience in customer service or sales support, ideally in a call centre or customer experience environment, is mandatory.
Demonstrate strong multitasking, prioritization, and time management skills to ensure timely and accurate support.
Proven experience handling customers by phone and email, including order processing and issue resolution.
Strong multi-tasking skills with the ability to prioritize effectively in a fast-paced setting.
Excellent communication and customer management skills, with a professional and solution-oriented approach.
Ability to remain calm, objective, and focused when handling challenging or high-pressure situations.
Strong organizational and time-management skills.
Comfortable working with KPIs, service levels, and performance metrics.
Proficient in Microsoft Office applications, including Outlook, Word, and PowerPoint.
Our parent company, the Würth Group is a family-owned globally operating sales organization with over 82,000 employees in 80 countries. Our Wurth sales team caters to clients from a range of different industries such as Automotive- dealerships, garages, and body shops, Cargo – heavy-duty equipment (farming/agriculture, trucking, construction leasing) municipalities, Metal – fabrication, welding, HVAC/plumbing, manufacturing, etc., Construction – General Contractors, and On-Site).
Würth Canada is an equal employer and encourages/promotes a diverse workforce. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, family status, national origin, or disability status. Please contact a member of the HR team if accommodation is required during any point of the recruitment process.
We encourage you to apply even if you do not meet all requirements. Wurth Canada is looking for individuals that are driven to grow themselves and we provide the necessary training to be successful within the industry. We value career development and growth. However, a strong cultural fit is necessary
Sprachkenntnisse
- English
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