Administrative AssistantVillage Physiotherapy • Vancouver, British Columbia, Canada
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Administrative Assistant
Village Physiotherapy
- Vancouver, British Columbia, Canada
- Vancouver, British Columbia, Canada
Über
Pay: CA$ CA$25.00 per hour
Job description:
Village Physiotherapy - Edgemont Village, North Vancouver
Administrative Assistant/ Receptionist - Part Time/Potential Full Time
We are an orthopedic and sports-oriented clinic with a multidisciplinary team of physiotherapy, massage therapy, chiropractic and fascial manipulation services. As a receptionist at Village Physio, you will serve as the first and last point of contact for our patients and visitors, delivering exceptional customer service and fostering a welcoming environment. Your role includes greeting patients for check-ins and check-outs, appointment scheduling, payment processing, insurance handling, and maintaining accurate patient records. We are looking for someone to join our team in a long-term role.
In addition to your reception role, you will also be responsible for keeping the reception and treatment areas clean and organized, supporting additional administrative tasks as needed, and communicating effectively with therapists. The ideal candidate is compassionate, personable, detail-oriented, and proficient in both written and verbal English, with the ability to multitask in a fast-paced setting. Familiarity and proficiency with Jane Software is required.
Hours of Work: 3-4 days per week; 2 afternoon shifts and 1 morning shift (6:45am-2pm or 12pm-8/9pm) and opportunity to cover vacation/sick relief and potentially full time.
Wage: $22+ /hr with the potential for increase based on experience or taking on additional responsibilities.
Responsibilities Include:
Greeting and welcoming patients into the clinic
Supporting customers through multi channels including phone, fax and email
Booking appointments and processing payments using Jane software
Third party insurance claim submission and management (MSP, private insurance)
Tidying treatment rooms and clinic, laundry
Scanning/faxing/emailing
General administrative duties as required by the Office Manager
Qualifications:
Experience working in a clinic setting
Knowledge of Jane Software (minimum one year) Strongly Preferred
Experience with general office administrative duties
Strong computer skills including MS Office (Word, Excel) and Google Workspace
Excellent customer service skills, and the ability to effectively communicate through email, phone, and in person
Ensure compliance of HIPPA and privacy policies
High level of professionalism and ability to maintain confidentiality standards
Must be able to work in a fast paced, team oriented environment
Please note: Candidates must have reliable transportation and be able to commute to North Vancouver. We will only respond to qualified applicants.
We look forward to meeting with you
Village Team
Sprachkenntnisse
- English
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