Senior Account Manager

BM Digital

Toronto, Ontario, Canada

Toronto, Ontario, Canada

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Über

About the role:

We're looking for a proactive, detail-oriented Account Manager to serve as the strategic point of contact for our e-commerce clients. In this role, you'll bridge client goals with internal execution, ensuring campaigns are delivered on time, performance targets are met, and relationships grow long-term.

You'll work closely with media buyers, creatives, and strategists to translate business objectives into actionable marketing plans that drive measurable revenue growth for our clients. This is a client-facing role ideal for someone who combines strong communication skills with performance marketing knowledge and a commercial mindset.

About us:

BM Digital is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:

A creator marketplace managing over 80,000 influencer partnerships monthly

An AI-powered platform to streamline discovery, outreach, and whitelisting

Proven playbooks in influencer marketing, paid media, performance creative, and CRO

We're trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners.

BM Digital is not just an agency. We're a scalable growth platform with a strong performance guarantee, a track record of results, and a culture built for A-players.

Responsibilities:

Manage a portfolio of e-commerce client accounts and act as their primary point of contact

Build and maintain strong client relationships focused on retention and growth

Understand client business models, KPIs, margins, and growth targets

Coordinate internal teams to execute campaigns across paid media, creative, email, and other channels

Lead client calls, performance reviews, and strategic planning sessions

Monitor campaign performance and translate data into clear insights and recommendations

Identify upsell and cross-sell opportunities aligned with client goals

Ensure deliverables are completed on time and meet quality standards

Proactively troubleshoot issues and communicate solutions quickly

Prepare reports, presentations, and strategic roadmaps

Requirements:

3+ years experience in account management, client success, or marketing strategy (agency experience preferred)

Strong understanding of digital marketing channels (Meta, Google, email, CRO, etc.)

Experience working with e-commerce brands or DTC businesses

Excellent communication and presentation skills

Analytical mindset with ability to interpret performance data

Strong project management and organizational skills

Ability to manage multiple clients and priorities simultaneously

Commercial awareness and results-driven thinking

Proficiency with reporting tools, dashboards, and project management systems

Fluent English

Additional details:

This is a full-time, remote position

The annual compensation range is $45K-85K USD depending on experience

Toronto, Ontario, Canada

Sprachkenntnisse

English

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