Operations Associate

Application Deadline: 28 February 2026

Department: Plan Administration

Employment Type: Fixed Term Contract

Location: Head Office

Reporting To: Allison To

Compensation: $ $20.75 / hour

• Process maturity and student applications, non-post secondary education withdrawals, bankruptcy cases, transfer in, cancellations and transfers out accurately and within service standards
• Use electronic mail to coordinate with other departments within the organization to ensure transparency
• Define office procedures for enhancement of operations teamwork
• Ensure all transactions are processed according to company guidelines in addition to ESDC and CRA regulations
• Administer and maintain contracts according to operational and regulatory standards by ensuring adherence to all policies and procedures
• Maintain up-to-date knowledge of relevant financial and government regulations to ensure compliance.

• 2+ years' experience in Customer Service, managing front-line interactions with customers
• Security and privacy focused with the ability to maintain strict confidentiality
• Impeccable command of the English language with proven experience to discern proficiency in written and verbal communication
• Adept at building strong relationships, using interpersonal communication to lead candidates through the hiring process
• Strong organization and decision-making skills
• Attentive to detail
• Experience in partnership relations and virtual management 
• Adaptable to change and constantly strive to improve processes
• Possess a strong understanding of the business, products and history of Embark plan administration
• Fundamental knowledge of adult learning best practices