Guest Relations Customer Service Representative

Join our team at the Wilder Institute/Calgary Zoo and help create positive experiences for visitors of all ages  The Wilder Institute/Calgary Zoo is seeking seasonal part-time Guest Relations Customer Service Representatives whose responsibilities may include executing sales transactions, crowd and line management, access control, Concierge desk duties and assisting with basic duties in the call center during high volume periods. 

Customer Service Representatives may rotate through specific indoor/outdoor workstations as needed throughout the days operations.

Our Purpose | We act for wildlife; saving species and inspiring people to join us.

Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold.

Contract:

• Start Date: April 2026
• End Date: September 2026

What you will do:  

• Greet and engage guests at workstations located throughout the zoo; provide assistance with directions, questions and necessary messaging
• Be comfortable with fast paced environment with constant change to adapt to business needs; ability to multi-task on high attendance days
• Be able to learn on the job and retain extensive product knowledge to describe, upsell and process all sales transactions for day admissions, memberships, Sunday brunch and special events; with a focus on meeting/exceeding monthly sales targets
• Public speaking to execute line management - Provide Calgary Zoo information and messaging to guests as they arrive using a voice amplifier
• Operate a cash/computer, POS system, access control scanners
• Assist guests with the paid parking system on Alberta Plaza
• Load and troubleshoot automated kiosks; provide assistance at the kiosks
• Provide line management on Alberta Plaza, in the tunnel and at the access control point using a voice amplifier; ensuring guests comply with zoo policies; have ability to pivot and embrace unexpected change to business operations
• Assist with directing vehicle traffic in parking areas during peak periods including spring/summer arrivals and departures of school buses
• Daily Set up / take down of signage, stanchions, barricades and scanning desks; and other opening/closing duties as required
• Ensure work area is clean, tidy and sanitized including all desk equipment, counter tops, staff kitchen, bases of stanchions, signage and all other high touch zones
• Compliance with the Zoo's health and safety program
• Other duties as required

What you will bring:   

• At least 6 months cash handling and POS experience with ability to reconcile and balance at the end of each shift
• Must be confident working alone and in a team environment; have ability to multi-task in high paced environment
• Great customer service skills; able to navigate through difficult situations; some public speaking using voice amplifiers
• Computer knowledge
• Responsible, reliable & mature; prompt and invested in seasonal work
• Knowledge of English, verbal & written

Working Conditions:   

• Working indoors and outdoors
• Prolonged standing and walking throughout every shift
• Schedule includes Weekdays, Weekends, early morning & evening hours; flexibility is required for short notice call-offs and call-ins
• Some light lifting; set up and take down of signage, stanchions, barricades, scanning desks
• Direct and constant interaction with Zoo visitors
• Must be flexible, reliable, invested in seasonal work

The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.

What the Zoo Offers:   

• Discounts on food, beverage, and merchandise
• Participation in the Staff Pass Benefit plan 
• A fun, rewarding work environment and the opportunity to work in a park full of wild animals 

Are you ready to join one of Canada's leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.   

Apply by doing the following:    

1. Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. )  
2. Submit your resume with an optional cover letter via our online application system. 
3. Fill in the Application questions:
   • Confirm eligibility to work in Canada.
   • If hired, when would you be available to start?
   • What is your availability throughout the week?
   • Approximately how many hours per week are you available to work?
   • If hired, what are your wage expectations?

Applicants must be legally entitled to work in Canada.   

If this position is a fit for you, we encourage you to apply with a resume and cover letter online by March 11,

The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization's mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.   

All candidates are thanked for their applications and advised that they will be contacted once applications have been reviewed and a final decision has been made.