IT Support Analyst
Canada ICI Capital Corporation
- Halifax, Nova Scotia, Canada
- Halifax, Nova Scotia, Canada
Über
The IT Support Analyst position is a full-time permanent role.
This Position Offers
Competitive annual salary plus bonus.
Hybrid work arrangement out of our Halifax office location at – Suite Bayers Road, Halifax, NS B3L 2C2
Travel requirements throughout Eastern Canada to all office locations (2-3 days per month)
Comprehensive benefits package includes extended health care (with paramedical coverage), dental, health spending account, Employee & Family Assistance Program as well as life & disability insurance.
RRSP matching program.
We foster and mentor your growth & development, often promoting within.
Responsibilities
Set up, deploy, and maintain devices and user accounts using Windows AutoPilot, Azure Active Directory, and Microsoft Endpoint.
Diagnose, troubleshoot issues and train others with Microsoft Office 365 (including Word, Excel, Outlook, Teams, PowerPoint, OneNote), Cloud-based solutions (OneDrive, SharePoint), Windows 10/11, Adobe Acrobat, DocuSign, Hardware including (but not limited to) computers, peripherals, and mobile devices (iOS and Android), and basic Networking issues.
Provide end-user support as part of the IT Support team for approximately 200 employees through email, phone, Teams chat or in-person, as well as updating and maintaining IT knowledge base.
Daily report generation
Work in a team environment, in-office and remotely, including monthly travel to our offices in Eastern Canada (2-3 days per month) for in-person support and maintenance.
Qualifications
Minimum 2-year diploma in IT support or equivalent experience, with a strong understanding of Microsoft Office 365 and both Windows 10 and 11.
Minimum certification for MS-900 required.
IT General Controls (ITGC) Certification and Kusto Query Language (KQL) experience is desired.
Practical experience supporting, troubleshooting, and resolving Windows OS, Hardware, Software, MS Office 365 and basic networking issues.
Knowledge of iOS, Android operating systems, PowerShell and Adobe Acrobat.
Excellent communication skills combined with an enthusiastic, service-oriented demeanor – whether in-person, on the phone, or in written communication.
We value attention to detail and prioritizing skills.
Must be organized, reliable, self-motivated, team-oriented, and able to work in a fast-paced environment.
Bilingual in French is considered an asset.
About Canada ICI
Canada ICI is the country's leading commercial real estate finance firm, annually arranging financing above $9 Billion through its offices in Toronto, Vancouver, Montréal, Calgary, Edmonton, St. Albert, Ottawa, and Winnipeg. Our proven track record, extensive market knowledge, and ability to creatively bring quality deals together have made us a trusted advisor for some of Canada's most active real estate owners.
Want to Learn More?
Not ready to apply? We invite you to explore what it's like working with Canada ICI. Learn more about our culture, our values, and how we can help you build your career in commercial real estate. Visit
Canada ICI is committed to achieving a diverse and inclusive workforce and strongly encourages applications from diverse candidates.
Please visit our careers page to see more job opportunities.
Sprachkenntnisse
- English
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