Senior E-Commerce Operations Manager — Amazon + Multi-Channel
FreelanceJobs
- Canada
- Canada
Über
We do not micromanage.
We expect people to take ownership of outcomes, not just complete tasks.
Why This Role Exists
Right now, the CEO is carrying too much of the operational and growth load: PPC strategy + execution, logistics, KPI review, Amazon strategy, product research & sourcing, listing optimization guidance, and expansion planning.
The business is performing, but it's constrained by bandwidth. We need an Operations Manager who will step in like a brand owner, take control of the operational engine, and help us systematically drive:
• better profitability and cost efficiency
• stronger conversion rate (CVR) and listing performance
• smarter experimentation (A/B testing)
• scalable PPC ownership and team building
• smoother launches and cross-channel expansion
This role exists to move from "CEO-operated" to a repeatable, scalable operating system.
What You Will Own
You will own outcomes across Amazon operations (primary) and help orchestrate expansion beyond Amazon.
1) Amazon Growth & Profitability Ownership
• Monitor and improve key KPIs (CVR, TACoS/ACoS, contribution margin, inventory efficiency, market share signals)
• Identify what's underperforming, diagnose root causes, and drive improvements without waiting to be told
• Recommend strategic moves (pricing, promo strategy, variant strategy, lifecycle strategy)
2) PPC Ownership + Team Build-Out
• Take over PPC run through Scale Insights (hands-on at first)
• Create structure/process so PPC becomes scalable and less founder-dependent
• Hire and train support (or manage contractors) as needed to maintain and grow performance
3) Testing & Optimization Engine
• Oversee A/B testing roadmap (prioritization, hypothesis, measurement, learnings)
• Work with the marketing/content team to guide images and messaging that lift conversion
• Ensure experiments lead to decisions and repeatable playbooks
4) Launch & Expansion Operations
• Own operational readiness for launches (timelines, assets, inventory coordination, PPC launch plan, listing readiness)
• Help plan and organize expansion to additional channels (Shopify/Etsy and beyond) in a structured way
This is a role for someone who can think strategically and execute—because we are still a small company and we need a true operator.
Who This Role Is NOT For
This role is not for:
• Someone looking for a side project or "extra client"
• Someone managing many brands at the same time
• Someone who needs daily direction or waits for tasks
• Someone who prefers staying only at a high level and avoiding hands-on execution
• Someone whose schedule can't mostly align with PST working overlap
We're building long-term, and we need someone who wants to own something meaningful.
Standards & Expectations
We expect:
• Ownership: You take responsibility for results, not activity
• Proactive communication: You surface issues early and propose solutions
• Structured thinking: You work from priorities, data, and clear plans
• Continuous improvement: You test, learn, document, and systemize
• Long-term mindset: You're here to build a stable operating machine, not do short-term "fixes"
Role Details
• Remote + flexible, international team
• Must mostly align with PST for collaboration
• Key leadership position working closely with the CEO and leadership team
• Salary range: $1,000–$1,500/month (based on experience and demonstrated ability to own outcomes)
How to Apply (Read Carefully)
Please send:
1. Your CV
2. Three concrete examples of measurable outcomes you owned in e-commerce operations (brief bullets are fine). Include at least one example tied to Amazon performance (CVR, margin, PPC efficiency, launch results, or operational cost reduction).
3. A short paragraph answering:
-If you joined and had 30 days, what would you audit first—and why?
4. Include the word "operator" in the first line of your application so we know you read this carefully.
Applications that do not follow instructions will not be considered.
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Project Management, Process Improvement, Amazon Seller Central, Shopify, Inventory Management
Sprachkenntnisse
- English
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