Collections Specialist

Company Description

Purpose Unlimited is an independent financial services company with an unrelenting focus on customer-centric innovation, delivered through technology-driven solutions. Led by entrepreneur Som Seif, the company is developing a diversified product platform aimed at addressing historically underserved segments of the market. Purpose Unlimited's businesses include Purpose Investments, Advisor Solutions by Purpose, and Driven.

Who is DRIVEN?

At DRIVEN, we are changing the landscape of financial technology Simply put, our mission is to empower Canadian small businesses through innovative financial services. At the heart of our offering is our digital experience, which is powered by our proprietary software platform, our real-time connections to a multitude of data sources, and our advanced data science models. We are squarely in the corner of owners and entrepreneurs, providing for them, and at the right moment, the financial support they need to grow and thrive.

Vacancy Status: This is for a current opening.
Compensation: $60,000 - $70,000

Job Description

Who you are

We are seeking a bilingual (English and French) Collections Specialist to join our team in Montreal or Toronto in a hybrid work environment, combining remote flexibility with in office collaboration.

This role is primarily focused on collections execution and delinquency resolution, with a strong secondary emphasis on administrative, legal, and third-party support. The successful candidate will manage delinquent accounts, coordinate with internal teams and external partners, and support controlled, compliant recovery outcomes, party support. 
 

Responsibilities: What you will do 

Collections Management

•    Resolve delinquent accounts by collaborating with senior collectors, underwriting, and legal teams, escalating high risk cases as required.
•    Maintain accurate, up to date account records and ensure timely delinquency follow-up.
•    Communicate with clients in English and French via phone, email, and SMS with professionalism and empathy. 
•    Monitor account behavior and delinquency trends to identify risks and support mitigation efforts. 
•    Ensure all activities comply with internal policy, regulatory requirements, and third-party contractual obligations.
Administrative, Legal, and Third-Party Support  

•    Manage sensitive documentation and support day-to-day collections operations. 
•    Coordinate with internal teams to complete client requests, including payouts, payment plans, and bank changes, ensuring accuracy and proper documentation. 
•    Liaise with external law firms by providing approved documentation, tracking file status, and ensuring auditable follow-up through resolution. 
•    Support external collection agencies through controlled communication, documentation support, and file monitoring. 
•    Assist with workflow improvements, internal controls, and maintenance of collections guidelines. 
•    Prepare operational reports and analysis to support collection and recovery performance. 
•    Take ownership of assigned accounts and third-party files, ensuring documentation integrity, follow through, and control discipline. 
•    Additional Responsibilities: Take on additional responsibilities aligned with collections, recoveries, and operational support as business needs evolve. 
 

Qualifications: What you will bring 

•    4+ years of experience in collections, recoveries, or customer account management, with exposure to legal or third-party recoveries preferred.
•    Strong understanding of collections operations and documentation requirements. 
•    Proficiency in Salesforce and MS Excel. 
•    Fluent in English and French, with strong written and verbal communication skills. 
•    Detail oriented, organized, and able to manage multiple priorities in a deadline driven environment.
•    Comfortable working in a fast paced, hybrid setting with internal and external stakeholders.

Additional Information

Why should you join us?

•    We are one of Canada's Top Small & Medium Employers' 2023 & 2024.
•    We believe in innovation and a vibrant culture - work for an innovative, people-first, financial services firm that values entrepreneurialism.
•    We believe in a flexible work structure – A flexible hybrid work model that empowers you to do your best work whether at home or the office.
•    We care about your rewards - Competitive compensation including equity program.

DRIVEN

Driven by Purpose is an equal employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. We encourage all qualified candidates to apply and if accommodation is required during any stage of the recruitment process, please contact any member of the People & Culture team at - We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Our work philosophy is a hybrid model allowing for flexibility and collaboration.

Applicants must be legally entitled to work in Canada. Immigration sponsorship is not offered for this role.

We may use artificial intelligence technology to assist in screening, assessing, or selecting applicants for this position. Final hiring decisions are made by qualified human reviewers.