Emergency Assistance Coordinator

Company Overview

Epic Health Solutions boasts over 35 years of experience in the healthcare industry, providing innovative solutions in an ever-evolving marketplace. As part of an award-winning enterprise group, we are proud to support a global team of more than 500 employees dedicated to enhancing healthcare services.

Summary

We are seeking a detail-oriented Emergency Assistance Coordinator to join our team at Epic Health Solutions. In this role, you will be responsible for accurately entering and managing data within our systems, contributing to the efficiency and effectiveness of our healthcare solutions. This position is essential for maintaining the integrity of our databases and supporting our operational goals.

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following:

• Coordinate international and local medical assistance over the phone or email following set guidelines, in a timely and professional manner.
• Coordinate with Medical Providers for direct billing when possible and send the corresponding documentation. 
• Read and interpret insurance policy documents and apply relevant information to specific situations. 
• Answer provider calls requesting policy coverage information.
• Open cases and claims in our CRM system following set guidelines, methodology and processes. 
• Collaborate with other members of the team to ensure quick resolution of cases/situations.
• Follow up on cases and communicate with insured/ corporate client and Medical Providers when necessary. 
• Create a good rapport with providers in the network and outside the network. 
• Work closely with Case Management and Claims to ensure client/insured receives proper care/follow up.
• Maintain professional and technical knowledge. 

Qualifications/Requirements: 

• High School Diploma or three or more years of experience in insurance and/or customer service. 
• Excellent customer service skills. 
• Bilingual - English and French.
• Ability to interact with customers, clients, and medical providers in English and French verbally and in writing. 
• Proficient in computer systems and applications, including MS Office.
• Accurate data entry skills including reasonable typing speed.
• Flexible to work rotating shifts, including evenings, weekends and holidays (night shifts if business needs require).

If you are passionate about insurance and want to contribute to meaningful healthcare solutions, we invite you to apply today and become a part of our dedicated team at Epic Health Solutions

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid

Language requirements: Portuguese & English

Epic Health Solutions is committed to providing an inclusive and accessible work environment. We are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and are dedicated to ensuring equal opportunities for all applicants. If you require any accommodations during the recruitment process, please send us an email on  and we will work with you to meet your needs.