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IT Technician
Kingswood Mobility Group
- Droitwich, England, United Kingdom
- Droitwich, England, United Kingdom
Über
Are you tech-savvy, hands-on and eager to kickstart your IT career? Join *Ashley Anderson Ltd*, part of *Kingswood Mobility Group*, as a *Junior IT Technician *to support our growing business across two sites!
This is an exciting opportunity to work within a supportive IT team, providing essential technical assistance to staff and helping to maintain reliable, day-to-day IT operations across *Mercury House (Droitwich)* and *Grazebrook Park (Brierley Hill)*.
*What You’ll Do:*
* Provide front-line IT support to staff (hardware, software, connectivity)
* Log and resolve support requests, escalating when needed
* Assist and responsible for set up and maintain users' devices (PCs, laptops, tablets, phones and peripherals)
* Assist with IT projects, system upgrades and equipment rollouts
* Support basic troubleshooting and best practice within the department
* Escalating complex issues to the Senior IT Technician when required
* Deliver friendly, professional support to ensure a positive user experience
*Who We’re Looking For:*
* Good communication skills – personable, confident and able to explain technical issues clearly to non-technical users
* Good time management – able to balance multiple tasks and prioritise accordingly to meet IT deadlines
* Team working – ability to work closely with other junior/senior technicians
* Comfortable following instructions and asking questions when unsure
* Positive attitude and keen to learn while on the job
* Hands on, not shy to get under desks, run cables etc.
* Passion for technology and IT in general with a willingness to learn new systems, tools and technologies
*Technical Skills & Experience:*
*Essential*
* Demonstrable interest in IT and technology, either through education, apprenticeship or hands-on experience
* Basic computer hardware knowledge (PCs, laptops, monitors and printers)
* Familiarity with Windows 11 and/or macOS
* Basic understanding of networking concepts (Wi-Fi, Ethernet, internet connectivity)
* Awareness of IT security best practices (password policies, antivirus, data protection)
* Microsoft 365 user-level knowledge (Outlook, Teams, Word and Excel)
* Good troubleshooting and problem-solving skills
* Ability to communicate technical information clearly to non-technical users
*Desirable*
* Around 1 year of IT support experience
* Experience in an IT support or helpdesk environment
* Familiarity with Windows Server
* Experience with OS updates, patches and restart procedures
* Basic Microsoft 365 administration (user creation, Exchange administration etc.)
* Experience configuring laptops and desktops in a business environment
* Relevant IT qualification or completed apprenticeship
*What we offer:*
* 28 days holiday per year (including Bank Holidays)
* Length of service reward holiday (up to an extra 5 days)
* Company events
* Company pension
* Free on-site parking
* Referral programme
* Wellness programme
* Cycle to Work Scheme
* Eye Vouchers
We’re committed to helping you develop your skills, gain experience, and succeed in a supportive and hands-on IT role.
Be part of our dynamic team and help ensure our colleagues have the reliable IT support they need to continue making a difference in people’s lives.
*Apply now and start your IT career with Kingswood Mobility Group!*
Job Type: Full-time
Pay: Up to £26,000.00 per year
Benefits:
* Canteen
* Company events
* Company pension
* Cycle to work scheme
* Flexitime
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Ability to commute/relocate:
* Droitwich WR9 0QH: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Do you have experience providing IT support ?
* Which operating systems are you comfortable using?
* This role requires explaining technical issues to non-technical users. How confident are you in communicating technical information to others?
Location:
* Droitwich WR9 0QH (preferred)
Work Location: In person
Sprachkenntnisse
- English
Hinweis für Nutzer
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