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- Lyon, Auvergne-Rhône-Alpes, France
Über
Location: Lyon, M&S Digital Accelerator
As a CX Strategy Lead within the Manufacturing & Supply (M&S) Accelerator, you will provide the end-to-end human-centered experience strategy and digital solutions for Sanofi manufacturing staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, and technical frameworks. This role demands deep expertise in user experience, design thinking, and Human-Centered Design methodologies where you will develop CX strategy to differentiate and deliver innovative digital solutions that will make experiences more accessible, more integrated and more reliable for users in collaboration with cross functional teams and other key stakeholders. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before. Deliver CX Strategy – Looking across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks
Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions
responsible for leading a team of CX Strategy employees and contractors
Embody excellence in consumer experience at all level and influence product and service strategy direction
Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings
Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners
International experience, with understanding of cultural sensitives as the role is global
High EQ to lead cross-functional teams, different stakeholders within the organisation and understand how to bring them along to drive CX excellence across M&S digital products
Proven Track Record success in CX Strategy for Manufacturing & Supply – A strong portfolio showcasing frameworks and E2E mapping for complex digital products in the physical Manufacturing & Supply (M&S) space environment
Expertise in Scalable, User-Centered Solutions – Deep experience in Conceptualizing data-heavy interactions, systems, and workflow optimization tools tailored to M&S environments
Experience with Agile and Iterative Design Process and Agile – Deep understanding of Design Thinking, Lean UX, Human-Centered Design, Agile methodologies, and rapid iteration, ensuring continuous improvement and impactful design execution
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave
Join Sanofi's Digital Accelerator team in Lyon, where product teams are creating and delivering the next generation of digital, data, and AI-driven products to transform healthcare
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Wünschenswerte Fähigkeiten
- Agile
- Design Thinking
- User Experience
Berufserfahrung
- Product Designer
- UX Designer
- Product Owner / Product Manager
Sprachkenntnisse
- English
Hinweis für Nutzer
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