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Manager, Outbound Sales
Globalfaces Direct
- Fredericton, New Brunswick, Canada
- Fredericton, New Brunswick, Canada
Über
The Manager, Outbound Sales will provide strategic leadership to a high-performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction.
This role is responsible for the successful end-to-end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The Manager will ensure programs are delivered effectively and consistently meet or exceed acquisition targets through data-driven decision-making and ongoing campaign refinement.
What You Will Do
Team Leadership & Performance Management
Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals
Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth
Proactively address performance or team dynamic challenges, escalating concerns when required
Campaign & Script Management
Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real-time performance monitoring
Lead the creation, testing, and ongoing optimization of call scripts for new charities and program launches
Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance
Operational Oversight & Quality
Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results
Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates
Oversee recontact and reprocessing workflows for unverified monthly donations to improve long-term donor retention
What You Bring to Globalfaces
Your Experience
2-5 years of experience in sales, fundraising, or contact-center operations with accountability for revenue and performance targets
Experience working in a performance-driven, KPI-focused environment
Demonstrated success launching and optimizing sales or fundraising campaigns
Your Skills, Competencies, Knowledge & Abilities
Strong leadership and coaching skills with the ability to motivate and develop high-performing teams
Data-driven mindset with the ability to analyze performance metrics and translate insights into action
Excellent verbal communication skills with the ability to influence, engage, and align stakeholders
Confident decision-maker who can proactively address challenges and drive solutions
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Collaborative leadership style with a commitment to accountability, continuous improvement, and results
Your Technical Skills
Strong proficiency with performance dashboards, KPIs, and reporting tools
Experience working with dialer systems, CRM platforms, and shared documentation tools
High level of comfort leveraging data to inform coaching, optimization, and strategy
What Globalfaces Offers You
A competitive pay rate and generous bonus opportunity
Monthly company wide Socials & Milestones Celebrations
Paid Sick Days and Employee Assistance Programs, including mental health resources
Group Auto & Home Insurance
Access to Employee Discounts to 1000+ stores through Perkopolis
Internal advancement opportunities and role development pathways
An open, inclusive and diverse working environment
Salary Range
$60,000 - $90,000
Additional Information
Any offer of employment will be subject to employment verification, including a criminal record check.
Candidates must be legally entitled to work in Canada at the time of their application.
Accessibility
Globalfaces Direct promotes a diverse, inclusive and accessible workplace. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If selected for an interview, please advise our Human Resources Department at if you require reasonable accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
This is a job posting for an existing vacancy. This hiring process does not use Artificial Intelligence (AI) to screen, assess or select applicants.
Sprachkenntnisse
- English
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