Senior Director, Digital Solutions
CIBC
- Toronto, Ontario, Canada
- Toronto, Ontario, Canada
Über
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What You'll Be Doing
The Transaction Banking team delivers strategic, innovative payment solutions and platforms to CIBC's business clients in Small Business (Business Banking), Private Banking, Commercial, and Large Corporate segments. Our team is committed to providing products, strategies, and implementation services that foster positive, profitable relationships and support our clients' evolving needs.
Reporting to the Associate Vice President & Head, Product Management and Digital Solutions, the Senior Director, Digital Solutions is a key member of the Senior Management Team. In this role, you will be responsible for the overall strategy, execution, performance and day to operations of our client facing and non-client facing business payment platforms including Cash Management Online "CMO," File Transmission Service "FTS," SWIFT Corporate Access "SCA," and Application Programming Interface "API." These payment platforms are used to deliver access to critical payment products and reporting to our clients including Wires, ACH, EFT, Bill Payments, e-Transfers, Information Reporting and Credit Card reporting.
As the Senior Director, Digital Solutions, you will leverage your expertise in business payment platforms, client journeys and design and payment products to deliver a superior client experience through our business platforms. You will ensure all payment platforms are client-focused, operationally efficient, and compliant with internal policies and regulatory requirements. This role is integral to driving the ongoing development and growth of the Transaction Banking franchise and its positive contribution to the CIBC enterprise.
As the Senior Director, Digital Solutions - Transaction Banking you will be accountable for:
Leading the strategic planning, execution, and funding of all payment platform initiatives to drive growth, innovation, operational effectiveness, and market competitiveness, ensuring alignment with client needs, stakeholder expectations, and CIBC's risk appetite.
Developing, enhancing, and launching enhancements to our payment platforms by leveraging market insights, stakeholder feedback, and performance analysis to ensure competitiveness, client relevance, and effective go-to-market execution aligned with Transaction Banking objectives.
End-to-end product management by owning business objectives, driving exceptional customer experiences, strategically managing performance, prioritizing enhancements, aligning cross-functional teams, and ensuring accurate financial reporting.
Ensuring our platforms comply with all regulatory and internal requirements by proactively identifying gaps, coordinating remediation activities, and partnering with governance and compliance teams.
Developing and managing pricing strategies, monitoring financial performance, ensuring competitiveness, and driving operational efficiencies to maximize profitability and client adoption.
Leading, developing, and managing teams to achieve business objectives, foster employee engagement, ensure alignment with CIBC priorities, and uphold performance, compliance, and talent management standards.
Building and managing strategic relationships and cross-functional collaborations with internal and external partners to ensure superior client experience on our payment platforms, industry alignment, and achievement of business growth objectives.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How You'll Succeed
Strategy Planning
Lead and participate in ongoing strategic business plans and business cases to ensure payment platforms meet our client's needs, deliver superior platform experience, ensure they maximize performance, growth and overall market share, are designed to be operationally effective and are align with our bank's overall risk appetite.
Drive execution of key business objectives, revenue, profit, and market share targets, while enhancing sales effectiveness and operational efficiency of payment platforms.
Lead and support development of a comprehensive and strategic roadmap that delivers innovation and enhancement in alignment with payment and segment strategies and provide CIBC with a competitive edge on our payment platforms.
Work with internal and external stakeholders to define and execute on roadmap factoring in people change management, infrastructure, resourcing, delivery timeline and required funding.
Lead and participate in annual enterprise funding planning to ensure roadmap is appropriately funded to enable and deliver planned launches and enhancements.
Build out a systematic "factory like" approach to deliver superior platform experience, process and product improvements and regulatory changes
Development and Go-To-Market
Build and maintain deep product experience by staying informed on key industry trends on digital solutions, payment platform, product innovation and client experience.
Drive ongoing review and analysis of performance and market positioning to ensure our platforms remain competitive and relevant.
Embed an ongoing feedback circle from our clients and key stakeholders across the value chain that will enable team to respond to ongoing market circumstances, with a deep focus on client journeys and user experience to deliver superior client experience.
Identify, recommend, design and implement product and platform enhancement opportunities that align to client and stakeholder feedback and meet Transaction Banking objectives by assessing cost-benefit, customer experience impact, performance, and impact on target segments.
Own, develop and execute on Go-To-Market plans for new enhancements through defining clear value prop, supporting collateral, updates for impacted processes and procedures and required training for frontline and support team.
Platform Management
Take full ownership of all aspects of the business, consistently striving to surpass business objectives and deliver exceptional client experience.
Maintain and communicate compelling value propositions and strategies through product collateral, and stakeholder engagement and training
Accountable for platform performance by strategically managing and analyzing KPIs, market trends, and the competitive landscape on an ongoing basis.
Maintain and prioritize product backlog to ensure appropriate and timely platform enhancements
Ensure alignment with key support teams including Payment Products, Client Onboarding and Service, Production Support, Technology and Operations to ensure all processes and procedures are aligned to deliver optimum client onboarding and maintenance.
Support the preparation of monthly, quarterly, and annual financial forecasts, ensuring accurate and timely reporting.
Product Pricing and Profitability
Own and develop platform pricing strategies to maximize profitability and drive client adoption
Monitor financial performance of platforms vs defined benchmarks and relevant business cases.
Monitor and evaluate pricing vs competition to ensure that our platforms are competitive for our clients.
Evaluate platform costs to drive operational efficiencies and enhance profitability
Regulatory Compliance
Interface with Business Controls, Governance, Regulatory Affairs, Privacy, Audit and other internal partners to ensure platforms remain compliant with all regulatory and compliance obligations.
Participate in remediation activities stemming from risk items, deficiencies, audits and any other sources, to ensure prompt, effective and sustainable remediation of gaps
Proactively identify, report and self-assess any gaps pertaining to processes, procedures and controls.
Leadership
Effectively manage teams by fostering strong employee commitment to the organization, the team, and their individual roles.
Lead, motivate and coach on an ongoing basis. Identify gaps and develop action plans to achieve optimum performance results
Apply the Bank's performance management system to employees, including establishing goals and objectives, assessing skilled knowledge gaps, allocating resources to achieve objectives and close gaps, assessing personal effectiveness, and reviewing and recommending base and variable pay.
Set clear context when assigning work, ensuring that each team member's responsibilities align with the business unit's priorities and CIBC's overall objectives.
Ensure all employees are knowledgeable on platforms, products delivered via platforms, web site and offers
Build team and individual capabilities by offering development opportunities such as job shadowing, special projects, and targeted training.
Manage performance by delivering fair and constructive feedback, both formally and informally, and by identifying and removing barriers to success.
Ensure compliance with all policies, standards, guidelines, and controls by applying them consistently and transparently, so employees understand expectations.
Hire and place the right talent in the right roles to align individual strengths with job requirements and business unit goals.
Relationship Management and Cross Functional Collaborations
Collaborate with the business leaders within the Transaction Banking including Cash Management Sales, Payment Products, Client Onboarding and Support, Strategy and Business Management, and Business Applications to ensure alignment for platform enhancements and support.
Work closely with key partners across supported partners in Small Business (Business Banking), Private Banking, Commercial Banking, and Large Corporate (Capital Markets), internal stakeholders in Production Support, Technology, Contact Centre, Legal, Finance, Compliance, Treasury, and Risk Management.
Build strong partnerships with external vendors such as platform providers, third party payment and data service providers, payment associations, credit bureaus and others.
Build sufficient industry market expertise across the team to effectively establish the role as a trusted strategic partner in the industry who is called upon by customers and industry market groups to provide advice and guidance that impacts the overall business direction, resolving issues and inquiries as necessary. The team is to actively relationship manage key industry market influencers and leaders, both current and future.
Develop viable business strategies to assist line personnel in achieving an increased share of the strategic niche market, participating in the development of the recommendation of short and longer term marketing plans including preparation and monitoring of business acquisition objectives.
Who You Are
You can demonstrate 10 to 15 years of work experience in Transaction Banking digital solutions with client facing and non-client facing business payment platforms and strategic planning within financial services with a proven track record of planning and coordinating several initiatives simultaneously.
You can demonstrate 5 to 10 years of work experience and deep product knowledge of critical payment products and reporting delivered through business platforms including Wires, ACH, EFT, Bill payments, e-Transfers, Information Reporting, and Credit Card reporting.
You are a leader. You have expert coaching, relationship building and leadership skills and you comfortable leading large effective teams in a cross-functional and development environment at a senior level of a financial services organization.
You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends
You embrace change & innovation. You have the ability to act as a change agent for Transaction Banking through innovative and creative thinking, leading change required to optimize effectiveness and achieve stated objectives.
You have industry expertise. You demonstrate credibility within selected industry verticals both internal and external to CIBC. Be knowledgeable of the industry and keep abreast of changes including potential impact to clients and our portfolio. Knowledgeable about competitor offerings in a variety of industry segments.
You are a collaborator. You have a demonstrated ability to work collaboratively with external and internal stakeholders.
You have the ability to work independently, often taking initiative to proactively address emerging issues and capitalize on key opportunities before receiving task-oriented instructions to do so.
You have the ability to apply thought leadership and complex concepts to effectively contribute to the continuous refinement of strategic objectives.
You have excellent relationship building skills with the ability to influence stakeholders from varied backgrounds, differing priorities and over which you do not have direct authority.
You have the ability to understand complex issues and concepts related to new and evolving business needs; can get up to speed quickly with regard to new subject matters and able to deal with changing circumstances.
You have strong planning skills sufficient to develop project/ work plans and coordinate the delivery of initiatives across business and organizational lines.
You have a proven ability to lead in a fast paced, ambiguous environment and to effectively manage multiple activities with varying complexity while under tight time frames.
You have well-developed judgment and problem solving skills sufficient to analyze information and formulate responses to problems and issues.
You have strong communication and interactive skills to convey factual and conceptual information on issues requiring detailed explanation/interpretation and communicate effectively at all levels in the organization.
You can balance a corporate and CIBC-wide perspective with specific partner and stakeholder needs and resource constraints.
You have strong analytical skills to develop solutions to complex issues and provide interpretive advice to business leaders.
You have strong verbal and written communication and presentation skills including excellent ability to build executive presentations using PowerPoint.
You have knowledge of business segments including Small Business (Business Banking), Commercial Banking and/or Capital Markets to participate in the design and implementation of management processes and tools.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions
What You Need To Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 12th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Business Analysis, Change Management, Creativity, Innovation, Leadership, Long Term Planning, Pricing Strategies, Product Management, Product Strategies, Project Management, Relationship Building
Sprachkenntnisse
- English
Hinweis für Nutzer
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klicken Sie auf „Jetzt Bewerben“, um Ihre Bewerbung direkt auf deren Website einzureichen.