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Need to hire two (2) analysts
Do you believe most sales teams don't fail because they lack scripts, but because execution breaks down under pressure?
Do you notice when agents sound polite but lose control, rush discounts, or retreat the moment a customer gets emotional?
Do you see Quality Assurance not as box-checking, but as a system that protects revenue, prevents disputes, and forces real selling behavior?
If yes, this role was built for you.
About Us
We are MyDermaDream, one of the fastest-growing DTC skincare brands, serving 500,000+ customers across Shopify, CheckoutChamp, Amazon, telemarketing, and multiple payment processors.
Sales is a core growth engine for the business, but it is also one of the highest-risk surfaces. Every sales call directly impacts revenue quality, refunds, disputes, and long-term customer trust.
Quality Assurance here is not a support function. It is a control system.
Leadership relies on Sales QA to provide accurate, defensible insight into how selling actually happens on the floor not how it should happen. This role exists to surface execution gaps early, enforce standards consistently, and protect the business from downstream financial and dispute risk.
In this role, you will work closely with Operations and the QA leadership team, partnering with Sales, Disputes, and Management to:
Validate real selling behavior under pressure
Prevent high QA scores that mask weak execution
Translate call behavior into actionable coaching and performance signals
If you're used to QA environments where standards are negotiable or feedback is softened to avoid friction, this will feel different. Accuracy, consistency, and accountability matter here because the business depends on them.
About the Role
We are looking for a Sales QA Analyst who treats QA as a revenue and risk control function, not a compliance exercise.
This role sits at the intersection of:
Sales execution
Dispute prevention
Coaching accountability
Real-time operational visibility
You are not here to pass calls. You are here to surface truth, correct behavior early, and make selling effort unavoidable.
This is an active, high-impact role with visibility into leadership decisions.
The Mission
Your job is to make sure high QA scores actually mean strong selling behavior.
You will:
Validate sales calls daily using a rigorous QA framework
Detect execution breakdowns before they become disputes or lost revenue
Hold agents accountable for selling under resistance, not ideal conditions
Provide leadership with accurate, timely insight into what is really happening on the phones
You are the early warning system.
What Success Looks Like
In Your First 60–90 Days
You fully own the Sales QA scoring framework and enforcement logic
You can clearly articulate why agents pass or fail QA beyond surface compliance
Leaders trust your call-outs and escalations without second-guessing
Sales behaviors start changing because QA pressure is consistent and predictable
Ongoing
Selling effort improves under emotional resistance
Discounting becomes intentional, not reactive
Dispute-triggering behaviors are caught earlier
QA insights directly inform coaching, performance management, and sales strategy
Core Responsibilities
Sales Call Validation & Auditing
Validate phone sales calls daily against approved scripts, policies, and QA metrics
Score sales and non-sales calls using weighted and gated QA frameworks
Meet daily and weekly QA coverage targets without sacrificing accuracy
Participate in calibration sessions to maintain scoring integrity
Real-Time Monitoring & Reporting
Post hourly interim charts to track live performance trends
Compile daily and weekly QA performance reports for leadership
Identify patterns in selling breakdowns, emotional control, and objection handling
Maintain clean, auditable QA documentation across all validations and reports
Coaching & Behavioral Correction
Issue real-time call-outs for execution gaps or high-risk behavior
Conduct 1:1 coaching sessions focused on behavior change, not just feedback
Lead QA huddles to reinforce standards and clarify expectations
Support agents in improving control, confidence, and consistency under pressure
Risk Detection & Escalation
Identify agent behaviors that create dispute, refund, or compliance risk
Escalate repeat issues or systemic gaps to leadership
Partner with Sales and Ops leaders on continuous improvement initiatives
Who You Are
You are:
Highly observant and difficult to fool with surface-level compliance
Comfortable delivering direct, non-sugar-coated feedback
Calm under pressure and confident calling out execution failures
Structured in your thinking but practical in application
Someone who understands that politeness is not the same as control
You don't just hear calls. You hear patterns.
Experience & Requirements
Minimum 5 years of Quality Assurance experience, preferably in sales or call-center environments
Proven experience auditing phone sales calls using structured QA frameworks
Strong understanding of:
Objection handling
Emotional resistance
Closing behavior
Downstream dispute risk
Comfortable reviewing high call volumes with consistent judgment
Strong reporting and documentation skills
Confident communicator in coaching, calibration, and escalation settings
Why This Role Is Different
QA directly influences revenue outcomes here
Your work is visible to leadership
Standards are enforced, not optional
You are empowered to call out real problems, not just log scores
You help shape how selling actually happens, not how it's described on paper
If you're looking for a QA role where your judgment matters…
If you want to stop rewarding checkbox compliance and start enforcing real execution…
Apply now.
Contract duration of more than 6 months.
Mandatory skills: Quality Assurance, Sales Call Auditing, Call Calibration, Objective Handling Analysis, Performance Coaching
Sprachkenntnisse
- English
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