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Über
The Sales Support Representative assists the sales team in obtaining and keeping customers by performing administrative and clerical tasks. Their main duties include responding to customer complaints and questions, making sure orders are processed on time, and scheduling sales meetings and appointments. Sales Support Representatives also identify and create lists of potential clients while maintaining databases of sales. This role requires excellent communication and organizational skills, as well as the ability to handle multiple tasks simultaneously. Customer Support: Responding to customer inquiries and resolving any issues or concerns Providing product information and troubleshooting assistance Maintaining a positive and professional relationship with customers Order Processing: Entering and processing customer orders accurately and efficiently Coordinating with various departments to ensure timely delivery of orders Resolving any issues or delays with orders Sales Assistance: Assisting sales team with administrative tasks and data entry Preparing sales reports and presentations Tracking and updating customer information in the CRM system Providing support during sales meetings or presentations General Responsibilities: Maintaining a thorough understanding of company products, services, and policies Collaborating with other departments to improve overall customer experience Following up with customers to ensure satisfaction with products and services Staying updated on industry trends and competition to provide valuable insights to the sales team Contributing to team effort by accomplishing related tasks as needed. High Impact Behaviors: Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. What you'll bring: Bachelor's degree in Business, Marketing, or a related field or equivalent work experience that provides exposure to fundamental theories, principles, and concepts. Strong analytical skills with the ability to interpret complex data. Proficiency in sales tools and software (e.g., SalesForce, CRM systems). Excellent written and verbal communication skills. Ability to work independently and collaboratively with cross-functional teams. Strong negotiation and closing skills. Knowledge of market research and competitive analysis techniques. Ability to develop and implement sales strategies and plans Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Sprachkenntnisse
- English
Hinweis für Nutzer
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