Senior Claims Learning Trainer

Company: CGIC 
Department: Claims
Employment Type: Regular Full-Time 
Work Model: Hybrid
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant. 

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Senior Learning Trainer, you will collaborate with the team to prioritize identified learning needs. You will report on progress, impacts, barriers, outputs, and project status. You will support the implementation of learning solutions and make recommendations to change/adapt training appropriately. You will deliver technical and soft skills learning events while coordinating learning event technology, content, learners, and stakeholders.  You will also update existing modules and maintain online learning programs.

• Collaborating with the Learning Experience Manager, Discipline Managers, National Claims Operations, and Sr. Claims Coordinator on the prioritization of identified learning needs, and overall plan.
• Supporting implementation of learning solutions including change management and communications as needed.
• Delivering technical and soft skills training events as a subject matter expert (SME), enhancing the skills and knowledge of the learners
• Demonstrating a high degree of technical knowledge regarding claims disciplines.
• Demonstrating understanding of adult learning principles and an ability to translate and communicate complex technical terms and processes to all learners.
• Maintaining online learning programs, participant's materials, and coaching guides to keep existing programs current and relevant
• Building and maintaining strong stakeholder and subject matter expert relationships.
• Supporting trainers' and SMEs with adult learning principles, training delivery skills and coaching skills.

• You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  

• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.

• You have strong communication skills to clearly convey messages and explore diverse points of view. 

• You build trusting relationships and provide guidance to support the development of colleagues.

• You have 5 years of insurance industry experience and a minimum of 3 years of working experience in Facilitation and Learning and Development.
• You have post secondary education in Adult Learning or relevant field of study.
• You have or are working towards your Adult Learning certification and Chartered Insurance Professional (CIP) designation.
• You have excellent knowledge of claims systems, policy wordings, endorsements, coverage assessments, claims processes, and tools.
• You have demonstrated ability to mentor, coach and contribute to the development of staff.

• Extended work hours, including weekends, may be required.

• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Salary information​

Expected salary/hourly range $72,847 - $121,411​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.​