Field Service Technician

About us

 In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance.

We are driven by a commitment to advancing the energy sector through innovative technology and sustainable practices. Our culture emphasizes continuous improvement, attention to detail, and adaptability, while fostering an inclusive and respectful environment where diverse perspectives are valued and everyone has the opportunity to contribute and succeed.

Our Values:

• Trust
  
• Responsibility
  
• Excellence
  
• Navigating Change
  
• Candor
• Humility 

A Snapshot of Your Day:

As a Field Service Technician, your day involves hands-on work with high voltage instrument transformers across customer sites in the USA and Canada. You'll perform inspections, maintenance, testing, and repairs, ensuring equipment reliability and safety. You'll collaborate with service teams, support warranty cases, and contribute to defining service scope during site visits. Your technical expertise will be key in executing service tasks, supporting customers, and delivering training when needed.

• Perform on-site inspections, testing, maintenance, and repair of instrument transformers and high voltage equipment.
• Conduct site visits to assess equipment condition and define service scope, including preparing technical inputs for quotations and timelines.
• Support warranty cases by troubleshooting issues and coordinating with internal and third-party teams until resolution.
• Assist in the installation and commissioning of new equipment.
• Provide technical support and training to customers and partners on equipment operation and maintenance.
• Document service activities, findings, and recommendations in detailed reports.
• Ensure compliance with safety standards and procedures during all field operations.
• Collaborate with service operations and engineering teams to improve service delivery and customer satisfaction.
• Maintain tools, equipment, and service documentation in good working order.
• Travel frequently to customer sites across the USA and Canada (estimated 40–80%).

• Technical diploma or associate degree in electrical engineering, electromechanics, or a related field (Bachelor's degree is an asset).
• 3+ years of hands-on experience with high voltage equipment or instrument transformers preferred.
• Strong understanding of electrical testing, diagnostics, and maintenance procedures.
• Ability to read and interpret technical drawings and documentation.
• Experience in field service, site inspections, and warranty support.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service orientation.
• Willingness to travel extensively (40–80%) across North America.
• Familiarity with safety protocols and field service best practices.
• Experience with SAP or other service management tools is a plus.
• Valid driver's license is required.

In accordance with the Pay Transparency Act, we are committed to providing clear and accessible information about compensation for this role. The expected compensation range for this position is $60,000 – $95,000 / Annually. Actual compensation within this range will be determined based on several job-related factors, including relevant education, depth and breadth of experience, professional certifications or license, specialized skills aligned with the role, and internal equity considerations.

• The opportunity
  to gain practical experience in the field of optical current measurement
  technology and sustainable energy transmission in an innovative company
• You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
• Support from experienced professionals in handling the latest measurement technology

Our Commitment to Inclusion and Accessibility

 Trench is an equal opportunity employer and is committed to building a diverse and inclusive workforce. We welcome applications from all qualified individuals and provide accommodations for applicants with disabilities throughout the recruitment and selection process. If you require accommodation or support at any stage of the application or interview process, please contact us and we will work with you to meet your needs.

Use of Artificial Intelligence in Recruitment

Trench uses artificial intelligence and automated tools as part of its recruitment and screening processes to support efficient and fair candidate evaluation.

Interested in Joining Us?

If this opportunity aligns with your career goals, we encourage you to apply by clicking the "Apply Now" button and submitting your application.