Lead Career Assistant

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. 

We are one of Canada's outstanding comprehensive universities, where excellence and innovation thrive  Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada's Best Employers and top 10 as one of Canada's Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada's Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.  

Ignite new possibilities for your career. Break through at Brock.

This is a part-time work opportunity for Brock University students currently studying full time in either an undergraduate or graduate program. Preference will be given to undergraduate students entering 3rd / 4th year and graduate students in Fall 2026.

As the Lead Career Navigator, you will play a key role in providing high-quality frontline service and support to students exploring career development opportunities as well as ongoing support to the Career Navigator Team. This position combines peer-to-peer mentoring, resource advising, and administrative responsibilities while contributing to the overall success of Co-op, Career & Experiential Education (CCEE) programming.

Key Responsibilities

• Provide exceptional customer service to visitors of Career Education in-person, virtually, and at Career-on-the-Go mobile unit locations and events.
• Engage in peer-to-peer career conversations with students and provide support on career exploration, job search strategies, and post-graduate planning via email, walk-ins, ad-hoc appointments, and scheduled Career Education workshops.
• Educate students on CCEE resources, programs, and services, and make appropriate referrals to other campus departments or community supports.
• Use active listening and probing questions to understand student needs and triage complex inquiries to professional staff as needed.
• Work collaboratively with the Career Navigator team providing support and mentorship to the team, where needed, leading team meetings and monitoring progression in training modules.
• Support the Career Education TDS (Talent Development Specialist) Team by contributing to program delivery, providing follow-up communications, and assisting with resource development.
• Assist in the collection, analysis, and presentation of service usage data, compiling daily statistics and customer feedback to inform service improvements and decision-making.
• Deliver presentations or informational sessions related to career topics, services, and events.
• Contribute to team projects including promotional campaigns, resource creation, digital content, and career events.
• Actively organize and participate in weekly team meetings and share ideas to enhance services and outreach.
• Maintain the professional appearance and organization of the Career Education physical space when on-site.
• Perform all other administrative or service-related duties as assigned.

Required Skills and Qualifications:

• Strong interpersonal skills with the ability to communicate effectively and empathetically with diverse student populations.
• Confident in delivering presentations and facilitating small group discussions.
• Demonstrated ability to actively listen, ask clarifying questions, and provide constructive feedback.
• Excellent organizational and time management skills, with the ability to balance multiple tasks and meet deadlines.
• Ability to work independently and as part of a collaborative team.
• Proactive, reliable, and detail-oriented, particularly when collecting and presenting statistical data.
• Demonstrated commitment to delivering quality customer service and upholding professional standards while handling inquiries and providing feedback.

Education & Experience:

• Brock University student (preferably in 3rd/4th year or a Graduate Student in Fall 2026) in good academic standing
• Previous experience in career development or peer mentoring.
• Strong understanding of career development resources and interest in career development.

Additional Information:

• Virtual Asynchronous training (approx. 4 hours each day) on Thursday September 3, and Friday September 4, 2026; In person training (approx. 3-4 hours each day) Thursday September 10, and Friday September 11, 2026

• 10 hours/week  while classes are in session including weekly team meetings

Interviews:

• Interviews will take place End of Feb./Beginning of March

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact   if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

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