Residential Support Worker

Number of Vacancies: 1

Type of Contract: Temporary

Hours of Work: 18 Hours/Week

Compensation: $25.28/Hour

Job Code: 1-HLP-2026

Contract Start Date: TBD

Contract End Date: July 17th, 2026

Schedule: Wednesday, Thursday, Friday 3PM-9PM

Department: Developmental Services

Location: Hamilton, ON (Laurier)

ABOUT US

Founded in 1889, YWCA Hamilton is known as one of Hamilton's original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are committed to providing meaningful and accessible services that create opportunities to amplify voices and co-create gender-inclusive and equitable communities.

YWORK FOR US?

Grounded in our core values of intersectional feminism, people-centered approaches, belonging, shared responsibility and strong partnerships, our work is guided by the belief that lasting change can be created together.  YWCA Hamilton envisions an equitable world where women (cis and trans), girls, Two-Spirit and gender-diverse people have the rights and resources to shape their own lives and lead their communities. Join us in taking bold action that leads to life-changing impacts in our community.

AS A YWCA HAMILTON EMPLOYEE YOU GET

• On-the-job training and professional development opportunities
• Childcare discounts
• Opportunities to get involved in our community
• A competitive total rewards package that may include extended health benefits and paid sick time (eligibility criteria applies)

If you're passionate about making a positive impact in the lives of women, children, gender diverse people and families every day, we would love for you to join our team

RESPONSIBILITIES

This employee will work in the capacity of case manager to an assigned caseload within a 24-hour group living residence for young women with a developmental disability, who also have a mental health diagnosis, FASD or ASD. They will provide delivery of direct support services to all residents within the home and ensure the physical and emotional well-being and safety/security of all individuals within the residence in alignment with YWCA Hamilton's Mission and Vision Statements.

KEY RESPONSIBILITIES:

· In cooperation with program supervisor, will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the department and in keeping with general policies and guidelines of YWCA Hamilton.

· Ensure the physical and emotional well-being of individuals we support is maintained.

· Meet QAM Compliance and MCSS Legislation 299/10 Standards.

· Ensure annual ISP's and reviews are completed as assigned for caseload and that goals are realistic and meaningful and reflective of the residents' needs.

· To provide and coordinate the linkage of specialized/clinical support services, referrals and advocacy in order to meet individuals' needs in cooperation with individuals, families, other staff and community service agencies.

· Provide physical assistance/support as needed by individual in all areas of activities of daily living including but not limited to: physical lifting/transfers of residents, pushing/pulling mobility equipment/devices, bathing, hygiene routines, medication administration, coordination and support of medical/dental/specialists, meal preparation/grocery shopping, chores/housekeeping, finances, socialization, recreation, and programming.

· All necessary administrative/documentation tasks are performed: client file documentation, behavior data collection, charting, daily logs, summary case notes, referrals, ISP, programming, checklists, chore lists, inspections, financial records or other reports/tasks as assigned.

· Support services offered will maintain or increase individual's independent living skills and personal growth.

· Meet compliance standards set by MCSS

· Partake in regular team meetings in order to communicate and share information including achievements, progress, concerns and generate solutions

· Attend on-going professional development and training opportunities offered to program staff

· Participate in assist in training of newly hired program staff

· Ensure annual ISP's and reviews are completed as assigned for residents receiving service and that goals are meaningful and reflective of their needs and wishes

· To provide and coordinate the linkage of support services, referrals and advocacy in order to meet clients' needs in cooperation with families, other staff and community service agencies within the support service domains

· Develop and carry-out individual program plans, Behavior Support Plans and crisis plans/protocols

· Contribute to the development, planning, implementation of day/evening/weekend community and in-house recreation and social activities

· Promote personal growth and social inclusion

· Program and agency policies are adhered to and reviewed regularly

· All necessary administrative/documentation tasks are performed: MAR sheets, data collection, logs, checklists, chore lists, inspections, incident reports, fire drills or other reports/tasks as assigned in an accurate and timely manner as required

· Ensure that housekeeping/cleanliness/maintenance of program areas or accommodations standards are met

· Establish positive professional relationships with staff, individuals, families, and other community service agency providers

· Ensure YWCA Hamilton workplace health and safety policies and procedures are followed at all times and act to reduce workplace hazards.

· Report all workplace hazards and follow YWCA Hamilton health and safety policies

ATTITUDE: Is empathetic to the needs and rights of persons with developmental disabilities and will believe in the principles of integration, positive support planning and that all persons have the potential to learn. Will ensure that individuals we support are treated with respect and dignity.

QUALIFICATIONS

· Minimum Education: Developmental Service Worker Diploma (DSW), Social Service Worker Diploma (SSW)

· Minimum 2-3 years' work experience in a residential group living setting

· Emergency First Aid/CPR Certification, NCI Training, ISP Training, FASD, MHFA

· Case management Experience

· Ability to work independently and as part of a team

· Good knowledge of community resources

· Proficiency with MS Office Applications including but not limited to: Word, Excel and Outlook

· Working from a feminist, anti-oppressive/anti-racist perspective

· French Language Skills an Asset

· Must be able to work designated schedule as assigned

· Excellent communication skills both verbal & written

· Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost

· Attend and participate in all YWCA Hamilton mandatory training

· Must be willing to provide a pre- employment medical examination and annually thereafter

NECESSARY TRAINING:

· NCI Certification

· Mental Health First Aid

· Trauma Informed Care

· FASD Training

· Emergency First Aid/CPR

· WHMIS

· Abuse Prevention & Training

· ISP Training

· Medication Training

*Must have a Valid Ontario Class G Driver's License and use of vehicle with appropriate insurance/ridership

As part of YWCA Hamilton's commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are women, First Nations, Métis, immigrant, refugee, LGBTQ2S+; individuals with disabilities; and individuals from racialized communities or other marginalized communities are encouraged to apply.

Accommodations are available throughout the recruitment process, if you require accommodation, please reach out to

Personal information collected during the recruitment process will only be used for employment opportunities in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered. YWCA Hamilton may use AI tools to screen, assess, or select applicants during the hiring process.

Thank you for your interest in YWCA Hamilton. Only those selected for further consideration will be contacted.

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