Environmental Service Manager

Job Description

ission:
The Director of Environmental Services is responsible to ensure that the physical condition 
of the Retirement community is maintained in a condition that reflects the Revera brand 
and Brand Standards ensuring the safety of residents, employees and guests. The focus of 
this role is achieving these goals within the allocated budget. 
Key Outcomes:
• Ensure high levels of resident satisfaction with building condition and cleanliness
(as measured by the Resident Satisfaction Survey)
• Ensure that Health & Safety risks to employees, residents and the general public
are minimized or eliminated
• Ensure that installed equipment is maintained in working order or returned to
service as quickly as reasonably possible
• Ensure that capital spend and department budget meet or exceed guidelines
• Develop and maintain an engaged workforce (as measured by the Employee
Engagement Survey)
Key Responsibilities:
• Inspect all work areas and essential equipment as part of ongoing safety and fire
protection program to ensure safety standards are maintained, clean and sanitary
and equipment is in safe working order
• To know how to use and monitor specialized building automation systems, fire
safety equipment, call boxes, emergency shut offs etc.
• To establish and maintain preventative maintenance schedules for required
equipment
• To promote a culture and practices involved in line with environmental sustainability
• Maintain the facilities and ground in "showcase" condition at all times
• Select, train, develop, engage and manage performance of all Environmental and
Housekeeping staff (where applicable)
• Manage department budget and support the community capital budget process
• Contribute as part of the residence leadership team to maximize resident
satisfaction
• Manage the room refresh process to achieve maximum cost effectiveness and
contribute to the achievement of occupancy targets
• Manage external vendor contracts with respect to service and cost
• Uphold and promote the organization's values and philosophy relating particularly to
ethics, morality, and integrity as set out in Revera's Code of Conduct
• Adheres to responsibilities and requirements for reporting adverse resident
occurrences subject to regulatory and legislative direction.
• To complete all other tasks as assigned
Role Profile Approved by: Date: 
Required Education, Credentials and Experience:
• Must have or be enrolled in a certified Facility Management professional technical
program or Trades License
• Minimum of three (3) years' experience working in the area of Environmental
services
• Experience managing and leading a team is considered an asset
• Completion of, or enrollment in the Property Administration Certificate (PAC)
program
• Knowledge of building systems including- basic plumbing, electrical, mechanical,
HVAC and emergency systems
• Knowledge and experience in aspects of housekeeping, laundry and maintenance
preferred
Revera Core Competencies:
• Accountability: Takes ownership and holds self and others accountable to deliver
high quality, timely and cost effective results.
• Business Acumen: Understands financial and operational aspects and
implications that are essential to achieve superior business results.
• Coaching & Developing Talent: Building capability of self, individuals and teams
by engaging in feedback, coaching, learning and development.
• Customer Focus: Keeping the customer in mind to deliver the highest possible
quality of care, service and choices.
• Execution Excellence: Optimizes available resources and pursues
implementation to consistently achieve exceptional outcomes.
• Innovative Thinking: Identifies, develops and implements new and innovative
solutions to enhance opportunity, efficiency and quality.
• Teamwork and Collaboration: Inspires and fosters a team environment and
works collaboratively to achieve business goals and objectives.

Time Type:

At Extendicare, we've spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

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Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​