Program Supervisor

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:   
This position supervises the staff and functioning of the Women's Shelter and provides assistance to the Shelter Manager with development and overall operation of West Campus.

Accountabilities:

Program Operations:

• Assists the manager in the development and delivery of the program.

• Ensures the functioning of the Women's Shelter incorporates the values, standards, philosophy of The Salvation Army to achieve its and mission.

• Assists in the development of the annual program operational plan.

• Assists in the development, implementation and evaluation of program goals that support the annual program operational plan.

• Assists with researching and implementing best practices, as well searching out opportunities.

• Assists in the development of program policies and guidelines.

• Assists with the implementation of, and participates in, the provision of the case management system including intake, support, goal planning, referral, networking, and other direct services to clients.

• Research and implement approved program initiatives.

• Maintains and promotes effective working relationships with government agencies and other community partners.

• Ensure supervision and performance management are in place for direct reports, as well as contributions towards completion of probationary and annual performance reviews.

• May support the Program Manager with supervision of Women's Shelter and Women's Transitional staff and volunteers.

• Part of on call rotation

• In the absence of the Program Manager:

  • Responds to coaches and addresses issues or concerns brought forward from the Women's Shelter staff.

  • On-call for the Women's Shelter and Transitional Housing, including filling in for shifts when coverage cannot be found.

  • Liaises with community agencies and Calgary Police services.

  • Assists with preparation of the annual program evaluation

  • Performs other related duties as assigned.

Team Management:

• Ensures the Women's Shelter is fully staffed with qualified staff and that staff have the resources to do their jobs.

• In conjunction with the manager, hires, orients, trains, supports and evaluates direct reports.

• Oversee the day-to-day operations of the Women's Shelter.

• Ensure policies, practices and procedures are understood and followed by direct reports.

• Completes payroll supervisory functions inclusive of approving vacation, sick time, time sheets, etc. for direct reports; ensure employees are paid accurately and on-time utilizing Workday and following all legislation, policies, and procedures.

• Effectively utilizes, supports, evaluates and retains volunteers of the Women's Shelter.

• Ensures direct reports complete mandatory training and/or certifications.

Financial:

• Assists with monitoring the Women's Shelter budget.

• Demonstrates diligent stewardship of resources.

• May prepare purchase requisitions, and other finance documents, in accordance with Finance procedures; may verify payroll register.

• May approve and codes invoices for payment in the absence of the manager

Administrative:

• Assists the Shelter Manager with implementing the Salvation Army Accreditation Standards.

• Prepares and submits documentation, reports, and other statistical information as required by management and funders.

• Performs administrative tasks (i.e., filing, photocopying, email, phone calls, etc. that support program objectives.

• Attends and/or coordinates departmental meetings.

• Attends internal meetings, presents program issues, answers questions, and prepares reports as required.

• Attends and participates in meetings/events/committees (internal and external) as required.

• Maintains an up-to-date position manual.

WORKING CONDITIONS:

• This is a temporary, full time position at 40 hours per week from March 1, 2026 to April 30, 2027.

• Weekly schedule is Monday to Friday, 8:30 am to 5:00 pm with a 30 minute unpaid meal break.

• Works in a women's residential shelter facility.

• May have to deal with aggressive and/or disruptive residents.

• Potential of verbal and, less likely, physical attacks.

Education and Experience Qualifications:

Education, Qualifications and Certifications:  

• A two-year college diploma in related social services field

• Police Information Check (PIC) with Vulnerable Sector Search

• Current and Alberta approved Standard First Aid/ CPR Certification

Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.

Experience and Skilled Knowledge Requirements  

• Three years of recent progressive related experience in frontline casework including supervisory/team lead experience in an applicable social service field.

• Experience working with people who are vulnerable, in crisis and/or experiencing homelessness.

• Experience within a shelter system.

• Administration experience includes preparing reports and documentation.

Skills and Capabilities:

• Operational/Service Management: skills to research best practices and service opportunities that align with accreditation processes, intended program outcomes, and resources; attention to detail, problem solving and analytical skills.

• Able to assess crisis situations and make concise decisions

• Communication: excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Outlook, Excel, TEAMS, Word, PPT) to prepare/present information. Models effective client service and crisis intervention skills. Able to work collaboratively with sector agencies.

• Vision and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.

• Demonstrated trauma informed care and de-escalation skills.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.