Senior Manager, Client Service

Job Description

What is the opportunity? ​

Join our growing Client Service team and play a key role in delivering a differentiated servicing experience for strategic, high value clients. RBC's Transaction Banking team provides comprehensive treasury and cash management, trade finance, and payment solutions to corporate and institutional clients, supporting businesses to optimize their working capital, manage risk and streamline operations through innovative digital tools and global expertise.

As a Senior Manager, Client Service, you will lead a team of Client Service Advisors (CSAs and Senior CSAs), specializing in treasury and cash management products. You will coach your team to provide an exceptional client servicing experience, deepen client relationships through effective collaboration and coordination with internal stakeholders, including the Client Relationship Team (CRT), product teams, operations groups, and other partners.

What will you do?

• Lead a best-in-class Servicing Team by attracting, developing and enabling employees through strong coaching routines, capacity planning and continually monitoring portfolio demands to ensure the delivery of high-quality service

• Coach team members on relevant products, systems, processes and resources to deliver exceptional client experiences

• Foster a collaborative working environment, committed to continuous learning and development to deliver a One RBC client experience

• Provide escalation support and advocate for client experience within risk guidelines

• Work closely with stakeholders to address systemic pain points, enhance quality, improve efficiency and drive performance excellence

• Represent the Client Service team in broader change initiatives, driving positive change and influencing outcomes

What do you need to succeed?

Must-have:

• 5-7 years of related experience with strong working knowledge of treasury and cash management operations and products

• Demonstrated leadership and coaching experience

• Effective communication and interpersonal skills, with ability to build relationships with a broad range of stakeholders

• Strong attention to detail, analytical and problem-solving skills

• Excellent time management and prioritization skills

Nice to have:

• Commercial or corporate banking client servicing experience

• Certified Treasury Professional, CertICM or other relevant professional designation

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Additional Job Details

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Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.