Treatment Services Case Manager

Positions Available: 1 Full-Time Position

Position Location: Thunder Bay

Deadline : March 10, 2026

Competition # : 1548

Position Overview
Under the direction of the Program Manager, the Treatment Services Case Manager is responsible for the effective implementation and ongoing coordination of the case management system. This role ensures the delivery of high-quality, culturally responsive services that support clients' developmental, treatment, and psychosocial needs. The Case Manager maintains accurate and timely clinical documentation; conducts screenings and developmental assessments; participates in case reviews and conferencing; and evaluates program processes to recommend improvements.

The Treatment Services Case Manager provides direct service to clients through individual and group-based interventions, including facilitating groups, meeting with clients in the community, and delivering counselling supports. This position also provides case management services to clients on the waitlist, assists walk-in clients, and delivers single-session support in accordance with the philosophy, policies, and standards of Dilico Anishinabek Family Care.

Duties and Responsibilities

The Treatment Services Case Manager is responsible for delivering a range of clinical and supportive services aligned with the agency's mandate, including but not limited to:

• Manage and coordinate the clinical waitlist, including completing required waitlist check-in calls and documentation

• Provide walk-in counselling and single-session support services 

• Deliver ongoing case management services, including assessment, service planning, referrals, advocacy, and follow-up

• Facilitate group programming and psychoeducational groups in accordance with program goals

• Meet with clients in the community, homes, or other appropriate settings to support engagement and continuity of care

• Conduct screenings, intakes, and developmental or psychosocial assessments

• Actively participate in case reviews, case conferences, and multidisciplinary team meetings

• Support clients' treatment goals through individual counselling and supportive interventions

• Collaborate with internal programs, community partners, and external service providers to coordinate care

• Monitor and evaluate service delivery processes and provide recommendations for program improvement

• Adhere to all agency policies, procedures, and ethical guidelines

• Incorporate culturally appropriate, trauma-informed, and client-centered approaches to service delivery

• Perform other related duties as assigned

Qualifications and Requirements

• Post-secondary degree or diploma in Social Work, Human Services, Psychology, or a related field

• Relevant experience providing case management, counselling, or treatment services

• Experience facilitating groups and providing individual support

• Knowledge of Indigenous culture, traditions, and community-based approaches is a strong asset

• Demonstrated ability to work with individuals and families experiencing complex social, emotional, and mental health challenges

• Strong assessment, documentation, organizational, and communication skills

• Ability to work independently and as part of a multidisciplinary team

• Willingness and ability to meet with clients in community settings

• Valid driver's license and access to a reliable vehicle

• Satisfactory criminal records and vulnerable sector check

Hours of Work: 32.5 hours per week

Please apply directly at 

 Only those considered for an interview will be contacted.

Dilico is committed to diversity in the workplace and encourages applications from all qualified candidates.

Dilico gives preference to Anishinabek people.

Dilico Anishinabek Family Care

200 Anemki Place | Fort William First Nation | ON | P7J1L6

TF | T