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Security Dispatch Operator
MacEwan University
- Edmonton, Alberta, Canada
- Edmonton, Alberta, Canada
Über
Category: Full-Time Replacement Term (35 hours per week)
Salary: MSU Band C (Steps 1-8): $ $34.245 per hour. $42,861 - $62,327 per annum (Based on 35 hours per week).
Closing Date: March 1, 2026
MacEwan University is seeking to hire a Security Dispatch Operator, for an up to 10-month, full-time replacement term opportunity with our Security Services Department, with the possibility of extension.
Reporting to the Security Services Supervisor, you will play a vital role in campus safety, serving as the central point of communication for both emergency and non-emergency situations. You will be responsible for receiving, assessing, and prioritizing calls for service; coordinating security responses; monitoring critical alarms and safety systems; and providing timely, accurate information to patrol staff, Facilities teams, and emergency personnel.
Key responsibilities include:
Answering all incoming calls (emergency line, blue phones, elevator phone, etc.) and provides correct information on university policy/procedure;
Recording and documenting all calls and incidents into the Security Services reporting software;
Monitoring all the CCTV cameras and afterhours access by staff, students, contractors, and any other persons;
Distributing keys and access cards;
Maintaining a log of all non-MacEwan repair workers/building trades working on-site;
Reporting monthly statistics on maintenance call outs and equipment failure; and
Providing customer service at the office counter when other personnel are not available. This includes service requests, taking statements, completing forms, and accurately recording found property.
Skills
You will have:
Emergency response and de-escalation skills, with the ability to remain calm and make sound decisions in high-pressure situations;
Effective verbal and written communication skills, including excellent active listening and relationship-building abilities;
A service-oriented mindset with the ability to interact professionally and respectfully with diverse stakeholders;
The proven ability to multitask, prioritize, and coordinate multiple activities in a fast-paced environment with competing deadlines;
Strong judgment and decision-making skills, with the ability to make critical, time-sensitive decisions in emergency situations;
A high level of professionalism, confidentiality, integrity, and ethical judgment, including knowledge of FOIP protocols; and
Proficiency with Microsoft Office, SharePoint, and security-related communications and monitoring systems.
Qualifications
A minimum of a Grade 12 diploma.
A minimum of 2 years of customer service experience (preferably through telephone and radio communication).
A Certificate or diploma related to Emergency Communications Management.
Standard First Aid Training with CPR is considered an asset.
An equivalent combination of education and experience may be considered.
Position Requirements
The successful incumbent will be required to obtain a Police Record Check with a Vulnerable Sector Check at their own cost.
This position involves rotating shift work, 24 hours a day, 365 days of the year.
Benefits
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:
Competitive base pay
Generous vacation time
Flexible benefits package
Continuous learning culture
Opportunities for career growth
How To Apply
To apply, please head to our MacEwan University Opportunities Page, select the job opportunity and click Apply Now. If you require assistance, please contact us at
If you are experiencing technical difficulties when submitting your application, please try submitting through a different browser (i.e., Safari, Firefox, Chrome, etc.). If the issue persists, please send a screenshot of the error message to so we can assist and ensure your application is received.
This position is included under the MacEwan Staff Union Collective Agreement.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Sprachkenntnisse
- English
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