Über
Division: Information Technology (IT)
Employer of Record: JAM
Location: Multiple locations available – Philadelphia, PA, Baie-D'Urfé, QC (Hybrid/Remote considered)
Schedule: Monday to Friday | 8:30 a.m. – 5:30 p.m.
About JAM
JAM has been making the world sound better since 1972. As a leading distributor of consumer electronics, pro-audio equipment, and musical instruments, this role supports two Nexora businesses—JAM and Almo—through shared technology, systems, and supply chain operations. Our teams are focused on delivering operational excellence and outstanding customer experiences across North America.
Why this role
Join a team that's transforming the future of our supply chain. As a Körber Business Analyst, you will play a key role in supporting and evolving a shared Warehouse Management System (WMS) environment that services both JAM and Almo. This is a high-impact role requiring strong technical expertise, business process insight, and the ability to lead through complexity.
What you will do
The Körber Business Analyst partners with warehouse operations, IT, and cross-functional stakeholders to translate business needs into scalable WMS solutions. You will support implementations, enhancements, and ongoing optimization of the Körber platform while ensuring alignment across multiple business units. Experience with JDE is a strong asset.
Key responsibilities
Contribute to all phases of Körber WMS initiatives, from discovery through go-live and post-implementation support
Support a shared WMS environment serving both JAM and Almo, ensuring business processes are well understood, documented, and aligned
Troubleshoot operational and system issues across the Körber ecosystem, including integrations, reporting, and third-party applications
Partner with warehouse leaders, IT teams, project managers, developers, and implementation partners to resolve system challenges
Document business requirements, workflows, and functional specifications
Perform fit/gap analysis and develop practical recommendations and implementation plans
Create cross-functional process maps for current-state ("as-is") and future-state ("to-be") operations
Quantify issues, document findings, and provide supporting data for escalation and decision-making
Prepare and deliver end-user training; support the development of WMS Super Users and trainers
Respond to helpdesk tickets and support requests within established service levels
Ensure WMS solutions meet operational needs and support continuous improvement
Continuously build technical, functional, and operational knowledge through collaboration and self-learning
What we're looking for
Bachelor's degree in a relevant field or equivalent experience
5+ years of experience as a Business Analyst working with Körber WMS
Proven experience with system implementation, integration, and solution delivery
Strong skills in requirements gathering, documentation, and fit/gap analysis
Ability to translate complex operational needs into practical system solutions
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Collaborative, proactive, and customer-service oriented
Ability to work independently and prioritize effectively in a fast-paced environment
Experience with business analysis tools (e.g., Visio, Miro) is an asset
Experience preparing and delivering training is an asset
Bilingual in French and English required (English required due to business operations across Canada and the U.S.)
Why you'll love being part of JAM
Comprehensive group insurance benefits (Health & Dental, Vision, Life, Disability)
Wellness Incentive Program and Employee Assistance Program (EAP)
Retirement savings program with employer matching
Strong focus on work-life balance, including flexible scheduling, summer hours, vacation, and personal time off
A paid day off dedicated to Diversity & Inclusion
Casual, collaborative work environment with an active social calendar
Generous employee discounts on our products
Ongoing learning and development opportunities
Opportunity to work with a highly skilled, collaborative, and engaged team
Sprachkenntnisse
- English
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