Über
- Oversee daily operational tasks, ensuring smooth workflow and efficiency.
- Streamline internal processes by creating and implementing standard operating procedures.
- Lead and support business improvement projects, managing associated budgets and timelines.
- Identify areas for operational improvement and present actionable solutions.
- Coordinate with technicians for professional development course registrations and training, as well as grant submissions.
- Facilitate full-cycle recruitment, including job postings, candidate screenings, and interview coordination as needed.
- Manage employee onboarding and offboarding processes, ensuring accuracy in documentation.
- Support company programs such as benefits, RRSPs, and continuing education initiatives.
- Provide routine reporting to the Director on Dispatching and CSR metrics.
- Conducts reviews and act as performance manager for CSR and Dispatch roles.
- Develop employee communications and maintain up-to-date job descriptions.
- Collaborate with other departments on operational initiatives.
- Organize and execute various employee events and team bonding exercises throughout the year.
- 3-5 years of experience in an office environment with a strong focus on operations.
- 1-2 years of experience leading company initiatives or change management.
- Some background in management preferred.
- Diploma, certificate, or degree in Business Administration, or a related field.
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
- Strong verbal and written communication skills.
- Excellent interpersonal skills with the ability to foster collaboration.
- Exceptional organizational skills and attention to detail.
- Strong time management, problem-solving, and analytical abilities.
- Ability to build positive relationships with coworkers and clients.
- Flexibility, sound judgment, and discretion in decision-making.
- Effectiveness in managing operational processes and personnel records.
- Ability to work collaboratively with staff and drive productivity.
- High accuracy in data management and process improvement initiatives.
- Be part of a dynamic team that values innovation and operational excellence.
- Opportunities for professional development and career growth.
- Competitive salary and benefits package including RRSP matching,
Sprachkenntnisse
- English
Hinweis für Nutzer
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