Lean Analyst - NonVolume

Job Title: Lean Analyst
Location: Oldbury – Hybrid – Three Days in Office
Employment Type: Permanent
Hours: Monday-Friday

AA Summary

Think the AA is just about roadside assistance? Think again!

As one of the UK's most trusted brands, we provide a wide range of services to millions of customers. From comprehensive Home and Motor Insurance to personalised Financial Services like Loans and Savings, and outstanding B2B, Consumer, Business Services, Driver Training, Car Care, and Service Maintenance and Repair, we've got you covered. Our mission is to keep Britain moving, and we're looking for dedicated individuals to join our team. Ready to join us?

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As a Lean Analyst, you’ll be the go‑to expert for spotting opportunities to improve how we work and delivering meaningful change. You’ll champion Lean and Six Sigma principles, helping redesign processes that boost efficiency and support the AA’s EBITDA goals. Working closely with the Continuous Improvement Manager and IT Operations Director, you’ll play a key role in shaping and delivering both strategic and tactical improvement projects across the organisation.

You’ll work with teams across the entire business, so we’re looking for someone dynamic, curious, and confident collaborating in varied environments. This role involves flexible working across AA sites, giving you the chance to influence change where it matters most.

• Leading the identification, documentation, and delivery of operational efficiency opportunities to improve processes, controls, and operational design in support of EBITDA and strategic goals.
• Managing analytical discovery phases, presenting findings and solutions through robust root‑cause analysis using Lean and Six Sigma methods.
• Collaborating with the Customer Journey Mapping team to ensure accurate mapping and maintenance of all ‘as‑is’ and ‘to‑be’ processes within the central repository for audit compliance.
• Aligning cross‑functional teams delivering multiple projects with competing priorities, ensuring clarity, coordination, and timely progress.
• Quantifying improvement opportunities and securing approval by validating benefits with Resource & Planning, Operations, and Finance, communicating outcomes through Senior SteerCos.
• Supporting the delivery of change initiatives across the organisation, contributing to site‑wide change portfolios and transformation plans.
• Coaching and guiding local Lean Practitioners, promoting best practice and strengthening Lean capability across the business.
• Managing the development and maintenance of Nintex online forms, ensuring up‑to‑date process architecture and effective fallback solutions.
• Developing MS Power Apps and partnering with IT Ops EUC teams to test and release automated solutions that streamline processes and reduce cost.
• Partnering with the RPA team and stakeholders to translate automation requirements into clear specifications, while preparing and presenting updates, risks, and opportunities to key stakeholders and championing robust change governance.

• Experience in a role like this is essential, including leading projects of varying scale, driving change, and applying Lean Six Sigma principles (Green Belt minimum).
• Strong analytical capability, with excellent numerical skills and proven experience interpreting complex data, conducting root‑cause analysis, and turning insight into meaningful recommendations.
• Confidence in building and validating business cases, supported by experience writing and presenting clear, persuasive proposals and papers to senior stakeholders.
• Ability to design and lead effective workshops, with excellent communication, influencing, and presentation skills, and the ability to engage effectively with colleagues at all levels.
• Exceptional attention to detail, ensuring accuracy across documentation, analysis, process mapping, and change governance.
• Solid understanding of operational processes, ideally including detailed knowledge of AA breakdown products and how they support customers.
• Strong technical capability, with good working knowledge of Excel, Word, PowerPoint, Project, Visio, Nintex, Microsoft Power Apps, ServiceNow, and Triaster.
• A recognised Change Management qualification, demonstrating a structured and professional approach to delivering sustainable change.
• Strong hands-on experience with advanced SQL query writing and Power BI dashboard development is essential.

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

• 25 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.

We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.