Experts from AMAZON Needed for FMCG Interview about Customer SupportFreelanceJobs • Canada
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Experts from AMAZON Needed for FMCG Interview about Customer Support
FreelanceJobs
- Canada
- Canada
Über
We are looking to speak with senior decision-makers responsible for customer support and service operations within FMCG-related companies.
Priority Companies:
We are interested in experts from Amazon
Who We Are Looking For:
We invite experienced professionals who currently lead or manage customer support/service functions
Relevant titles include:
Customer Service Director / Director of Support
Director of Customer Care / Customer Operations
Head of Support Operations
Head of Contact Center
Senior Customer Support Manager
Senior Customer Service Manager
Senior CX Manager / CX Operations Manager
Senior Product Manager
Responsibility Scope (Screening Criteria):
You should be directly involved in several of the following areas:
- Defining service strategy, standards, KPIs, and improvement priorities
- Influencing or approving budgets, platform/tool selection, and outsourcing models
- Owning service performance metrics (SLA, response time, CSAT, NPS, resolution quality, cost per contact)
- Using regular reporting on support metrics and contact drivers
- Managing internal and/or outsourced support teams
- Workforce planning, scheduling, and seasonality management
- Handling escalations, incidents, returns, and compensation processes
- Managing and developing support channels (chat, phone, email, messaging apps, in-app support, etc.)
- Participating in chatbot / AI / automation tool selection and rollout
- Feeding customer insights back into product and operations teams
- Launching service improvements based on contact reasons and customer feedback
Engagement Format:
- Paid research interview, a reward of $100
- Remote via Zoom, 60 minutes
- Confidential, insight-focused discussion (no sensitive data required)
To Apply, Please Include:
1) Your current role and responsibilities
2) Company and industry segment
3) Years in current position
If you match the criteria, we will contact you with next steps and scheduling options.
Contract duration of less than 1 month.
Mandatory skills: Customer Service, Communications, Administrative Support, Customer Support
Sprachkenntnisse
- English
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