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We are seeking STR Specialist responsible for managing booking inquiries, guest communication, reservation handling, and listing health optimization across all OTAs. This role requires a proactive approach to ensuring listings remain accurate, engaging, and optimized for visibility while delivering exceptional guest experiences and driving direct bookings.
Roles & Responsibilities
Guest Communication & Reservations
Handle booking inquiries and guest communication across Airbnb, Vrbo, and other OTAs.
Confirm reservations, manage cancellations, and conduct pipeline audits to monitor conversion rates.
Reach out to guests from canceled reservations to encourage direct bookings.
Monitor and respond to guest queries via Hostfully inbox, tracking through Bitrix/WhatsApp.
Lead inbox management on Tuesdays and Saturdays.
Support (Guest Experience/Concierge) with backup tasks when required.
Listing Health & Optimization
Audit and monitor all listings for accuracy, performance, and ranking health.
Manage listing content including photos, descriptions, titles, and SEO-optimized text.
Collaborate with Ramsha/Esha through Bitrix tasks for weekly content requests and integration.
Maintain the listing health and optimization tracker.
Recommend and apply listing optimizations on a daily, weekly, and monthly basis.
Perform monthly portfolio-wide audits and revisions.
Track and implement Rankbreeze optimization suggestions to improve rankings.
Stay updated with market trends and consistently apply competitive adjustments.
Channel & Booking Management
Ensure calendar synchronization across OTAs to minimize sync errors.
Manage upsell offers and track successful upsell sales via Hostfully.
Contribute to the direct booking strategy in collaboration with the website/marketing team.
Skills & Competencies
Strong communication and guest relationship management skills
Attention to detail with a focus on accuracy and consistency
Knowledge of OTA platforms (Airbnb, Vrbo, , etc.)
Familiarity with Hostfully, Bitrix, and Rankbreeze tools
Ability to multitask and prioritize under tight deadlines
Analytical mindset for monitoring performance metrics and market trends
Skills must have:
Listing health and optimization specialist, revenue management understanding, pricing understanding, market research for listings, high end understanding of STR
Contract duration of more than 6 months. with 40 hours per week.
Mandatory skills: Virtual Assistance, Email Communication, Administrative Support, guest communication, Communications, Phone Communication, Customer Service, File Management, Airbnb, OTA Channels
Sprachkenntnisse
- English
Hinweis für Nutzer
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