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Über
We are Luremon, and we're looking for a highly experienced PayPal specialist to manage and protect our PayPal operations long-term.
This is not a basic customer support role — we need someone who truly understands PayPal account health, dispute handling, limitations, reserves, and risk prevention, and can run a structured support system to keep the PayPal account stable and performing.
What We Need
We need a dedicated PayPal Account Manager who can:
• Handle PayPal customer service professionally and fast
• Manage and resolve PayPal inquiries, disputes, claims, and chargebacks
• Keep the PayPal account healthy and running consistently
• Monitor and reduce dispute rate and escalations
• Build and manage a system where customers are resolved in the fastest way possible
You may also manage a team under you or help create one if needed.
Key Responsibilities
1) Weekly PayPal Account Health Tracking (Mandatory)
Every week you must deliver a clear overview including:
• Total open cases
• Total inquiries
• Cases won (weekly)
• Cases lost (weekly)
• Weekly dispute rate
• Account health status:
o Any limitations
o Rolling reserves
o Reserves
o Payout holds / delayed funds
o Any risk flags or warnings
2) Support SLA: 2-Hour Response Time (Non-Negotiable)
We require a strict support standard:
• Customers must receive a response within 2 hours at all times
• The goal is to resolve cases in 1–2 emails maximum
• Faster resolutions = fewer escalations = healthier PayPal account
3) Weekly Calls & Reporting
• Weekly internal call with our team to review account performance and risks
• Weekly reporting with clear action points for the next 7 days
4) Weekly Communication With PayPal
You must proactively contact PayPal weekly to:
• Monitor account health and risk status
• Get feedback directly from PayPal
• Share updates and improvements with our team
Requirements (Very Important)
You must have:
• Strong proven experience managing PayPal disputes and cases
• Deep knowledge of PayPal policies, limitations, reserves, and risk prevention
• Experience handling high-volume support with strong structure
• Excellent English communication (clear, professional, fast)
• Ability to work under strict deadlines and SLA standards
• A proactive mindset: you prevent problems before they happen
Bonus points if you:
• Have managed PayPal for e-commerce brands before
• Have experience building SOPs, workflows, and support funnels
• Can manage or build a support team
Position Details
• Long-term collaboration
• High responsibility role
• Fast-paced environment
• Results-driven (dispute rate + speed + account health)
To Apply
Please include:
1. Your PayPal experience (years + what you managed)
2. Examples of disputes/cases you've handled (general description)
3. Your approach to keeping dispute rate low
4. Your availability and timezone
5. Whether you can manage/build a team
Contract duration of 3 to 6 months. with 30 hours per week.
Mandatory skills: Customer Service, Customer Support, Customer Satisfaction
Sprachkenntnisse
- English
Hinweis für Nutzer
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