Application Support

JOB DESCRIPTION:
BUSINESS AND TECHNICAL SKILLS
DatabaseLanguage SQL DeveloperSQL
Operating System UNIX and Windows 10
ToolsREMEDYJIRASERVICENOWDynatraceOpenshiftZekeOnDemand Stonebranch Datastage
ProtocolsDomain Expertise BSS Telecom AMDOCS BSCSWealth Management
Business AnalysisRequirement Gathering Use Case Analysis JADs Business Process Mapping Flowchart QA Support Writing and Reviewing Test ScriptsCasesScenarios and Plans
Project Management Experience working in SDLC Agile Waterfall which includes Allocation of resources processes to bolster team effectiveness and efficiency Analyzing and gathering all the requirements and documentation for the project
Tasks Activities for this Application Support role
Maintain and support production environments for critical clientfacing applications
Drive stability and service improvements by analysing incidents trends and recurring issues
Collaborate with Technology Development Infrastructure and Business Product teams globally
Conduct startofday checks continuous monitoring and regional handovers
Develop and maintain technical documentation to support operational readiness
Partner with developers and product teams to prioritise bug fixes and enhancements
Assess risk and impact of production issues and escalate appropriately
Support deployment activities including testing validation and postrelease monitoring
Provide functional and customerfocused support for ICT application services
Analyse and prioritise support enquiries to ensure timely resolution
Deliver clear advice and direction to business users and internal teams
Contribute to process improvements and enhance support workflows Assist Senior Application Specialists with escalations and complex technical issues