Summer Co-op 2026

Manulife's Treasury Operations mandate is to move money safely and efficiently while delivering value-added cash management services across our banking and payment ecosystems. As part of our ongoing digital transformation, we leverage data and technology to make operations easier, better, and faster for our employees, partners, and customers, with a strong focus on operational risk management, payment controls, and regulatory compliance.

Reporting to the Manager of Treasury Operations – Bank Operations Management, the Business Analyst Intern/Co-op you will play a key role in identifying and implementing improvement opportunities. As part of this, you will collaborate with various stakeholders across North America, including Treasury Operations leadership, business and technical subject matter experts, and internal partners (IT, Finance, etc.). Your ultimate measure of success will be the timely delivery and stakeholder adoption of new or enhanced business solutions.

Position Responsibilities: 

• Project Support : Assist Manager of Operations with analysis, documentation and coordination support.
• Project Coordination and Execution : Support end-to-end delivery from initiation to closure, ensuring alignment with organizational goals and timely delivery of results.
• Stakeholder Engagement : Work closely with internal teams, vendors, and external partners to ensure seamless communication, address queries, and provide solutions that meet business needs.
• Process Improvement and Automations: Participate in process discovery, current-state assessment, and documentation and build bots to streamline high-volume, rules-based workflows for better efficiency, accuracy, and compliance.
• Multi-Project Involvement: Support multiple projects simultaneously, adapting to different areas within Treasury Operations and project needs as required.
• Learning and Development : Develop business analysis, banking operations, systems knowledge through mentorship, training, and hands-on project work.

Required Qualifications:

• Currently enrolled in a Bachelor's or Master's program in Business Administration, Information Systems, Data Science, or a related field.
• Completed coursework in business analysis, process improvement/automation (RPA/Power Platform), data analysis/analytics, and business strategy or operations.
• Foundational proficiency with Microsoft Power Platform (PowerApps/Power Automate) and Power BI; ability to analyze operational data and build reports.

Preferred Qualifications:

• Experience using Microsoft Copilot to design, configure, and deploy agents/bots for workflow automation, data retrieval, and user assistance.
• Experience with process mapping tools (Visio,) and data visualization (Power BI).
• Understanding of business process modeling and continuous improvement methodologies.
• Strong analytical and problem-solving skills, including root-cause analysis and recommending practical solutions
• Excellent written and verbal communication; strong interpersonal skills for stakeholder collaboration.
• Ability to work effectively in a cross-functional, fast-paced environment and manage multiple priorities
• Exposure to RPA platforms and basic SQL for data extraction/reconciliation

When you join our team:
We'll empower you to learn and grow the career you want.
We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement